Is CallMiner worth the price?
CallMiner's pricing for the 'Quality Teams' tier at $89/user/month is fair for basic speech analytics, though it lacks call recording.
The Enterprise tiers, requiring 'Contact sales', suggest higher costs but offer comprehensive features. This structure is best for businesses needing scalable conversation analytics, from small teams to large enterprises.
Pricing Plans
Quality Teams
$89/monthly
- Per user pricing
- Speech analytics
- Without call recording
- Basic analytics
- Quality management
Enterprise - Hours
Contact sales
- Per hours analyzed pricing
- Voice and text interactions
- Custom volume pricing
- Advanced analytics
- Full platform access
Enterprise - Seats
Contact sales
- Per agent seat pricing
- Three tier model
- Full feature access
- Custom integrations
- Dedicated support
Hidden Costs & Gotchas
Enterprise tiers require custom quotes
Potential minimums for Enterprise seats/hours
Annual commitment for Enterprise plans
Integration costs for custom setups
Which Plan Do You Need?
Small teams needing basic speech analytics
Enterprises with high call volumes
Businesses requiring custom integrations
How CallMiner Compares to Competitors
Compared to competitors like Observe.AI, which often starts around $100-$150 per user for similar features, CallMiner's 'Quality Teams' at $89/user/month appears competitive for basic functionality. However, without transparent pricing for its Enterprise tiers, it's hard to directly compare against platforms like Gong or Chorus, which are known for premium pricing but offer extensive AI capabilities.
CallMiner Pricing FAQ
How much does CallMiner cost?
CallMiner starts at $89/month on the Quality Teams plan.
Does CallMiner have a free plan?
CallMiner does not offer a permanent free plan. Paid plans are required from day one.
Is there a cheaper alternative to CallMiner?
Yes. Popular alternatives to CallMiner include Dialpad, Parloa. Free alternatives include Dialpad. Compare them side-by-side on Toolradar.
Cheaper alternatives to CallMiner
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
