Desk365 Pricing 2026
Plans, hidden costs, and alternatives compared
Prices last confirmed on Nov 10, 2026 on desk365.io. Same data as Markdown or JSON.
Cite this data: Toolradar, Desk365 pricing verified Nov 2026, toolradar.com/tools/desk365/pricing
Desk365 starts at $12/user/month on the STANDARD plan.
Verified Nov 2026 from the official pricing page.
Is Desk365 worth the price?
Desk365 offers a competitive pricing structure, especially with its generous Free Plan managing up to 50 tickets.
This pricing is best for small to medium-sized businesses looking for a scalable and AI-enhanced helpdesk solution.
Pricing Plans
Free TrialSTANDARD
$12 / agent/month
- Ticketing Email
- Microsoft Teams
- Support Portal
- Web Form, Web Widget
- Knowledge Base
- Workflow Automation
- SLA Reminders & Escalations
- Canned Responses
- Draft with AI
- Custom Ticket Fields & Status
- Custom Ticket Forms
- Custom Domain
- Custom Roles
- Custom Reports
- Custom Email Templates
- Custom Portal Language
PLUS
$22 / agent/month
- Everything in Standard +
- AI - Summarize Tickets
- AI - Generate KB Article
- Change/Approval Management
- Round Robin Ticket Assignments
- Load Based Ticket Assignments
- Ticket Watchers
- ‘Share To’ Tickets
- Time Tracking
- Tasks To Do
- Advanced Ticket Fields
- Scheduled Exports
- Microsoft Entra ID Sync
- Time Based Automations
- Multiple Dashboards
- Multiple Business Hours
- Multilingual Support Portal
- CSAT Surveys
- Ticket Closure Rules
- AI - Agent add-on
PREMIUM
$32 / agent/month
- Everything in PLUS
- Scheduled ticket creation
- Audit logs
- Asset management
- Advanced encryption and compliance controls
- Custom contact and company fields
- Group management
Free Plan
Free
- Manage up to 50 tickets per month
Hidden Costs & Gotchas
AI Agent add-on is only in PLUS tier.
No clear overage fees for tickets beyond free plan.
How Desk365 compares
1 of 2 direct competitors offers a free plan.
Desk365 Pricing FAQ
How much does Desk365 cost?
Desk365 starts at $12/user/month on the STANDARD plan. It offers 3 paid tiers ranging from $12/user/month to $32/user/month. A free plan is also available.
Does Desk365 have a free plan?
Yes. Desk365 offers a free plan called "Free Plan". It includes: Manage up to 50 tickets per month.
Does Desk365 offer a free trial?
Yes. Desk365 offers a free trial lasting 21 days.
What is the cheapest Desk365 paid plan?
The cheapest paid plan for Desk365 is "STANDARD" at $12/user/month. Key features include: Ticketing Email, Microsoft Teams, Support Portal.
What are alternatives to Desk365?
Alternatives to Desk365 include Chatwoot, Gladly. Chatwoot starts at $19/agent/month; Gladly starts at $0.60/month, billing unit not specified.
How much does Desk365 cost for a team of 10?
For 10 users on the STANDARD plan, Desk365 is $120/month, or $1,440/year, at the published per-user rate.
Does Desk365 have a promo code or discount code?
As of November 10, 2026, Toolradar has no Desk365 promo code, coupon or discount code on file. Desk365's own pricing page (https://www.desk365.io/pricing, read November 10, 2026) does list a 21-day free trial and a free plan, so you can start without a code. The vendor's page says no credit card is needed to start the trial. Offers change, so confirm the terms at checkout.
Desk365 alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Desk365 pricing: www.desk365.io/pricing (verified Nov 2026)
- Cite this data: Toolradar, Desk365 pricing verified Nov 2026, toolradar.com/tools/desk365/pricing
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