Desk365 starts at $12/month on the STANDARD plan.
Verified Sep 2026 from the official pricing page.
Is Desk365 worth the price?
Desk365 offers a competitive pricing structure, especially with its generous Free Plan managing up to 50 tickets.
The STANDARD plan at $12/month provides a solid feature set for basic helpdesk needs, while the PLUS plan at $20/month adds significant AI and advanced management tools. This pricing is best for small to medium-sized businesses looking for a scalable and AI-enhanced helpdesk solution.
Pricing Plans
Free TrialFree Plan
Free
- Manage up to 50 tickets per month
STANDARD
$12
- Ticketing Email
- Microsoft Teams
- Support Portal
- Web Form, Web Widget
- Knowledge Base
- Workflow Automation
- SLA Reminders & Escalations
- Canned Responses
- Draft with AI
- Custom Ticket Fields & Status
- Custom Ticket Forms
- Custom Domain
- Custom Roles
- Custom Reports
- Custom Email Templates
- Custom Portal Language
PLUS
$20
- Everything in Standard +
- AI - Summarize Tickets
- AI - Generate KB Article
- Change/Approval Management
- Round Robin Ticket Assignments
- Load Based Ticket Assignments
- Ticket Watchers
- ‘Share To’ Tickets
- Time Tracking
- Tasks To Do
- Advanced Ticket Fields
- Scheduled Exports
- Microsoft Entra ID Sync
- Time Based Automations
- Multiple Dashboards
- Multiple Business Hours
- Multilingual Support Portal
- CSAT Surveys
- Ticket Closure Rules
- AI - Agent add-on
Hidden Costs & Gotchas
AI Agent add-on is only in PLUS tier.
No clear overage fees for tickets beyond free plan.
How Desk365 compares
1 of 2 direct competitors offers a free plan.
Desk365 Pricing FAQ
How much does Desk365 cost?
Desk365 starts at $12/month on the STANDARD plan. It offers 2 paid tiers ranging from $12/month to $20/month. A free plan is also available.
Does Desk365 have a free plan?
Yes. Desk365 offers a free plan called "Free Plan". It includes: Manage up to 50 tickets per month.
Does Desk365 offer a free trial?
Yes. Desk365 offers a free trial.
What is the cheapest Desk365 paid plan?
The cheapest paid plan for Desk365 is "STANDARD" at $12/month. Key features include: Ticketing Email, Microsoft Teams, Support Portal.
What are alternatives to Desk365?
Alternatives to Desk365 include Chatwoot, Gladly. Chatwoot starts at $19/month, billing unit not specified; Gladly starts at $0.60/month, billing unit not specified.
Desk365 alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Desk365 pricing: www.desk365.io/pricing (verified Sep 2026)
- Cite this data: Toolradar, Desk365 pricing verified Sep 2026, toolradar.com/tools/desk365/pricing
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