Is Desk365 worth the price?
Desk365 offers a competitive pricing structure, especially with its generous Free Plan managing up to 50 tickets.
The STANDARD plan at $12/month provides a solid feature set for basic helpdesk needs, while the PLUS plan at $20/month adds significant AI and advanced management tools. This pricing is best for small to medium-sized businesses looking for a scalable and AI-enhanced helpdesk solution.
Pricing Plans
Free TrialFree Plan
$0
- Manage up to 50 tickets per month
STANDARD
$12
- Ticketing Email
- Microsoft Teams
- Support Portal
- Web Form, Web Widget
- Knowledge Base
- Workflow Automation
- SLA Reminders & Escalations
- Canned Responses
- Draft with AI
- Custom Ticket Fields & Status
- Custom Ticket Forms
- Custom Domain
- Custom Roles
- Custom Reports
- Custom Email Templates
- Custom Portal Language
PLUS
$20
- Everything in Standard +
- AI - Summarize Tickets
- AI - Generate KB Article
- Change/Approval Management
- Round Robin Ticket Assignments
- Load Based Ticket Assignments
- Ticket Watchers
- ‘Share To’ Tickets
- Time Tracking
- Tasks To Do
- Advanced Ticket Fields
- Scheduled Exports
- Microsoft Entra ID Sync
- Time Based Automations
- Multiple Dashboards
- Multiple Business Hours
- Multilingual Support Portal
- CSAT Surveys
- Ticket Closure Rules
- AI - Agent add-on
Hidden Costs & Gotchas
AI Agent add-on is only in PLUS tier.
No clear overage fees for tickets beyond free plan.
Potential for per-agent pricing not explicitly stated.
Which Plan Do You Need?
Startups needing basic ticket management
SMBs wanting AI-powered support
Teams focused on workflow automation
How Desk365 Compares to Competitors
Compared to Zendesk's foundational plans starting around $19/agent/month, Desk365's STANDARD at $12/month and PLUS at $20/month appear more affordable, especially considering the AI features included in PLUS. Freshdesk's Growth plan at $15/agent/month is comparable to Desk365's STANDARD, but Desk365 offers more advanced AI features at a similar or lower price point in its PLUS tier.
Desk365 Pricing FAQ
How much does Desk365 cost?
Desk365 starts at $12/month on the STANDARD plan. It offers 2 paid tiers ranging from $12/month up to $20/month. A free plan is also available with limited features.
Does Desk365 have a free plan?
Yes. Desk365 offers a free plan called "Free Plan". It includes: Manage up to 50 tickets per month.
Does Desk365 offer a free trial?
Yes, Desk365 offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Desk365 paid plan?
The cheapest paid plan for Desk365 is "STANDARD" at $12/month. Key features include: Ticketing Email, Microsoft Teams, Support Portal.
Is there a cheaper alternative to Desk365?
Yes. Popular alternatives to Desk365 include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
Cheaper alternatives to Desk365
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
