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Reviews onCapterra
10 reviews tracked

The Bottom Line

Entry price

From $5/mo (free plan available)

Biggest pro

Open source

Biggest con

Less polished UX

TL;DR - Element

  • Element is a secure messaging app built on the Matrix protocol for decentralized communication
  • It provides end-to-end encrypted chat, voice, and video with self-hosting options
  • Free for personal use, Enterprise plans with custom pricing
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms

What is Element?

Editorial review
Element is a secure messaging app built on the decentralized Matrix protocol. End-to-end encryption keeps conversations private. Self-host for complete control or use public servers. Bridges connect to Slack, Discord, and other platforms. Open-source and audited for security. The messaging platform for organizations that take security and sovereignty seriously.

Available on: Web, iOS, Android, Windows, macOS, Linux

Pros & Cons

Pros

  • Open source
  • End-to-end encryption
  • Self-hostable

Cons

  • Less polished UX
  • Smaller community

Ratings Across the Web

4.5(10 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Secure messagingMatrix protocolE2E encryptionDecentralizedSelf-hostedBridges

Pricing Plans

Free Trial

Pricing checked May 29, 2026

Free

Free

Personal use

  • Unlimited messages
  • 1:1 video calls
  • End-to-end encryption
  • matrix.org hosting

Pro

$5/per user/month

Teams

  • Admin controls
  • Guest access
  • Compliance tools
  • Priority support

Enterprise

null

Organizations

  • Self-hosting option
  • SSO/SAML
  • Audit logs
  • Dedicated support

How Element's pricing compares

At $5/mo, Element is mid-range of its 3 direct competitors ($0.67 to $10/mo across the set).

Element
$5
$8.75

Entry paid plan, monthly. Pricing checked May 29, 2026.

Reviews

4.5/5

Across 10 verified user reviews on Capterra

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Element FAQ

Is Element secure?

Yes, Element uses end-to-end encryption by default for private conversations.

Source: element.io

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