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Reviews onG2Capterra
513 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Open source team chat

Biggest con

Less polished

TL;DR - Rocket.Chat

  • Rocket.Chat is an open-source team collaboration platform
  • It provides messaging, video calls, and integrations with self-hosting option
  • Free self-hosted, Cloud from $4/user/month
Pricing: Free plan available
Best for: Growing teams
4.2/5 across review platforms

What is Rocket.Chat?

Editorial review
Rocket.Chat provides open-source team communication. Self-hosted Slack alternative-messaging you control completely. The self-hosting is complete. The features are comprehensive. The customization is unlimited. Organizations wanting owned communication infrastructure use Rocket.Chat for self-hosted messaging.

Available on: Web, iOS, Android, Windows, macOS, Linux

Pros & Cons

Pros

  • Open source team chat
  • Self-hostable
  • Customizable
  • Federation support
  • Free for self-hosted

Cons

  • Less polished
  • Setup complex
  • Smaller community
  • Limited integrations
  • Performance varies

Ratings Across the Web

4.2(513 reviews)

Rocket.Chat holds an aggregate rating of 4.2 out of 5 from 513 reviews across G2 and Capterra, last checked March 18, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Team chatSelf-hostedFederationVideo callsBotsOpen source

Pricing Plans

Pricing checked Aug 22, 2026

Starter

Free

  • Self-managed hosting only
  • One workspace per organization
  • Hierarchical conversations and threaded discussions
  • Channel governance and message formatting
  • Multimedia and file sharing
  • Searchable message history
  • Video conferencing integrations
  • Active Directory/LDAP authentication

Pro

$8 / user/month

  • All Starter features
  • Self-managed or Premium hosting
  • Air-gapped deployment support
  • Single-instance scaling
  • Full platform white-labeling
  • Removable watermark
  • 12x5 on-call coverage
  • Desk portal support

Enterprise

Custom

  • All Pro features
  • Microservices architecture
  • Multi-instance deployment
  • High-availability with disaster recovery
  • Performance monitoring and alerts
  • Voice calls WebRTC with SIP
  • Multi-party video conferencing
  • LDAP and SAML user group mapping

Is Rocket.Chat worth the price?

85/100

Rocket.Chat's pricing is quite fair, especially for its open-source nature.

The Starter tier is very generous, offering robust features for free for self-managed instances up to 50 users. The Pro tier at $8/user/month (billed annually) is competitive for managed services, while the Enterprise tier caters to large organizations needing advanced security and scalability.

It's best for organizations ranging from small teams leveraging the free self-hosted option to large enterprises requiring extensive customization and support.

Hidden Costs & Gotchas

Pro tier requires annual commitment

Support limited to 50 users on Starter

Premium hosting adds cost to Pro tier

How Rocket.Chat Compares to Competitors

Compared to Slack, which starts at $7.25/user/month for its Pro plan (billed annually), Rocket.Chat's Pro tier at $8/user/month is slightly higher but offers self-managed options and white-labeling. Microsoft Teams is often bundled with Microsoft 365, making direct comparison difficult, but Rocket.Chat's open-source flexibility and extensive self-hosting features provide a strong alternative for privacy-conscious organizations.

How Rocket.Chat's pricing compares

At $0.67/mo, Rocket.Chat is the most affordable of its 5 direct competitors.

Entry paid plan, monthly. Pricing checked Aug 22, 2026.

Reviews

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4.2/5

Across 513 verified user reviews on G2, Capterra

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Rocket.Chat FAQ

How does Rocket.Chat support team communication?

Rocket.Chat provides an open-source platform for team communication, offering comprehensive features for internal messaging. It allows organizations to establish their own communication infrastructure, ensuring complete control over their data.

Which teams benefit most from using Rocket.Chat?

Teams that require owned communication infrastructure and prioritize data control will find Rocket.Chat most suitable. It is particularly valuable for organizations looking for a self-hosted messaging solution.

How does Rocket.Chat compare to Slack?

Rocket.Chat serves as a self-hosted alternative to Slack, giving users complete control over their messaging environment. While Rocket.Chat offers comprehensive features and unlimited customization, it may be less polished than Slack and has a smaller community.

What kind of limitations should users be aware of with Rocket.Chat?

Users should be aware that Rocket.Chat's setup can be complex, and its performance may vary depending on the deployment. It also has a smaller community and more limited integrations compared to some other platforms.

How is Rocket.Chat priced?

Rocket.Chat is available on a free tier for self-hosted deployments. Paid plans are offered for those requiring additional usage and features beyond the free offering.

Can Rocket.Chat be customized to fit specific organizational needs?

Yes, Rocket.Chat offers unlimited customization options, allowing organizations to tailor the platform to their specific requirements. This flexibility is a key advantage for teams needing a bespoke communication solution.

Source: rocket.chat

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