Google Cloud Contact Center AI Pricing 2026
Plans, costs, and free options for Google Cloud Contact Center AI
Last updated: January 27, 2026
TL;DR: Google Cloud Contact Center AI Pricing
Pricing Model
Paid
Starting Price
$50/mo
Free Option
Trial
Paid
Pricing Model
Google Cloud Contact Center AI is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit Google Cloud Contact Center AI's website for current pricing
Free trial available
Available Plans
Quality AI Named Agent
$50/mo
- 2000 conversation evaluations/month
- 50 questions per conversation
- License assigned to specific agent
Quality AI Concurrent
$60/mo
- 2000 conversation evaluations/month
- 50 questions per conversation
- Multiple shift support
Full Platform
$100-200
- Complete contact center functionality
- Voice and chat channels
- AI-powered insights
- Custom pricing available
Free Alternatives to Google Cloud Contact Center AI
Looking for a free option? Here are some alternatives with free plans:
Dialpad
FreemiumAI-powered Contact Center and Unified Communications platform for customer service and sales.
Freshdesk
FreemiumIntuitive customer support software
Google Cloud Contact Center AI vs Competitors: Pricing Comparison
See how Google Cloud Contact Center AI pricing compares to similar tools in AI for Customer Service
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
Google Cloud Contact Center AICurrent AI-powered contact center platform | No | $50/mo | —/100 | Details → |
DialpadBest Value AI-powered Contact Center and Unified Co... | Yes | $15/mo | 84/100 | Pricing → |
ZendeskTop Rated Complete customer service solution | No | $19/agent/month | 89/100 | Pricing → |
Freshdesk Intuitive customer support software | Yes | $15/mo | 85/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →Google Cloud Contact Center AI Pricing FAQ
How much does Google Cloud Contact Center AI cost?
Google Cloud Contact Center AI offers the following plans: Quality AI Named Agent ($50/mo), Quality AI Concurrent ($60/mo), Full Platform ($100-200). A free trial is offered.
Is there a free version of Google Cloud Contact Center AI?
Google Cloud Contact Center AI does not have a permanent free plan, but offers a free trial to test the product.
Does Google Cloud Contact Center AI offer a free trial?
Yes, Google Cloud Contact Center AI offers a free trial so you can test before committing.
What are cheaper alternatives to Google Cloud Contact Center AI?
Free or freemium alternatives include Dialpad, Freshdesk. View our full comparison to find the best value.