Twilio Flex Pricing 2026
Plans, costs, and free options for Twilio Flex
Last updated: January 27, 2026
TL;DR: Twilio Flex Pricing
Pricing Model
Paid
Starting Price
$1/mo
Free Option
Trial
Paid
Pricing Model
Twilio Flex is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit Twilio Flex's website for current pricing
Free trial available
Available Plans
Per-Hour
$1/mo
- Pay only when logged in
- Agents, admins, supervisors
- No charge for inactive users
- Flexible usage-based billing
Per-Month
$150/mo
- Predictable monthly cost
- Contract-based pricing
- All user types included
- Unlimited usage volume
Free Alternatives to Twilio Flex
Looking for a free option? Here are some alternatives with free plans:
View all Twilio Flex alternativesTwilio Flex vs Competitors: Pricing Comparison
See how Twilio Flex pricing compares to similar tools in Call Center
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
Twilio FlexCurrentBest Value Programmable cloud contact center | No | $1/mo | —/100 | Details → |
 Dialpad AI-powered Contact Center and Unified Co... | Yes | $15/mo | 84/100 | Pricing → |
ZendeskTop Rated Complete customer service solution | No | $19/agent/month | 89/100 | Pricing → |
 Front Shared inbox platform | No | $25/mo | 85/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →Twilio Flex Pricing FAQ
How much does Twilio Flex cost?
Twilio Flex offers the following plans: Per-Hour ($1/mo), Per-Month ($150/mo). A free trial is offered.
Is there a free version of Twilio Flex?
Twilio Flex does not have a permanent free plan, but offers a free trial to test the product.
Does Twilio Flex offer a free trial?
Yes, Twilio Flex offers a free trial so you can test before committing.
What are cheaper alternatives to Twilio Flex?
Free or freemium alternatives include Dialpad. View our full comparison to find the best value.