Product Fruits
UnclaimedThe AI-powered platform for creating personalized and effective product adoption experiences.
Visit WebsiteTL;DR - Product Fruits
- AI-powered platform for building effective user onboarding flows.
- Reduces support tickets and improves user activation and retention.
- Offers smart product tours, surveys, announcements, and in-app support.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
Pros & Cons
Pros
- Effortless creation of onboarding tours and monitoring performance.
- Outstanding customer service with quick responses.
- Reduces support tickets by providing instant answers.
- Helps new users reach their first success faster.
- Drives feature discovery and improves trial conversion.
Cons
- Specific pricing details are not immediately available on the landing page.
- Relies on AI, which might require initial setup and content integration to be fully effective.
Ratings Across the Web
4.7(292 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered Smart Product ToursElvin Copilot for instant user support from knowledge baseSmart Surveys for collecting user insightsSmart Announcements for targeted messagingFeedback collectionChecklists, hints, and tooltipsHelp & News CenterKnowledge Base
Pricing Plans
Free TrialStarter
$374/month
- Unlimited tours & tooltips
- 3 checklists
- Elvin Widget
- Announcements
- Knowledge base
- One-way integrations
Pro
$374/month
- Unlimited checklists
- NPS & surveys
- Custom events
- Tours JS triggers
- Advanced integrations
- Rest API
Enterprise
Contact Us
- Salesforce integration
- Roles & permissions
- SAML SSO
- SLA
- Custom T&C
- Security audit
What is Product Fruits?
Product Fruits is an AI-powered product adoption platform designed to help businesses guide users to success through intelligent onboarding and in-app support. It leverages AI to automate the creation of product tours, surveys, announcements, and provide instant answers to user questions, reducing the manual effort typically associated with user onboarding.
The platform is ideal for product teams, customer success managers, and anyone looking to improve user activation, reduce support tickets, drive feature discovery, and increase customer retention. By providing a comprehensive toolkit that includes feedback collection, checklists, hints, tooltips, and a knowledge base, Product Fruits aims to transform confused visitors into confident, engaged users and ultimately drive business results through better product adoption.
It integrates with existing tools and knowledge bases, ensuring that AI-driven responses are accurate and relevant. The platform emphasizes security and compliance, offering enterprise-grade standards like GDPR, ISO 27001, and SOC2.
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Product Fruits FAQ
How does Elvin AI contribute to adaptive onboarding experiences?
Elvin AI enables adaptive onboarding by generating experiences that react to user behavior in real-time, moving beyond static tours. It can also automatically generate guides for users who ask questions in chat, and with Elvin AI Vision, it can read the screen and provide voice navigation for a truly dialog-based onboarding.
What is the function of the Elvin Widget and how does it enhance user support?
The Elvin Widget is a small icon that provides a centralized hub for users to access help, product tours, and chat. It can be connected with a chat provider and updates feed, and when combined with the Elvin AI Copilot, it can handle a significant percentage of incoming support questions.
How does Product Fruits help in reducing support ticket volume?
Product Fruits reduces support ticket volume by moving support documentation directly into the product experience, allowing users to self-serve. The Elvin AI Copilot can also handle 70-80% of incoming questions when connected to a chat, further decreasing the load on support teams.
Can Product Fruits be used for internal employee onboarding, and what specific features support this?
Yes, Product Fruits is designed for internal employee onboarding and continuous training. Features like Checklists, Product Tours, and especially Elvin Vision, which acts as an invisible buddy providing real-time advice by reading the screen and interacting vocally, are tailored for this use case.
What are 'Annotations' in Product Fruits, and how do they interact with Elvin AI?
Annotations are descriptions of your application that Elvin AI uses to understand how your app works. Elvin AI leverages these annotations to automatically build onboarding flows and generate guides for users asking questions in the in-app chat.
How does Product Fruits provide insights into user behavior and pain points?
Product Fruits tracks user engagement with announcements, product tours, hints, and knowledge base articles through its Analytics feature. Additionally, Elvin's Outcomes provide next-level analytics by evaluating chat queries to automatically identify user pain points and areas where users are struggling.
Source: productfruits.com