Scorebuddy
Claim this toolAI-powered contact center QA platform that auto-scores customer interactions.
Paid plans onlyVisit WebsitePaidVisit Website
Tracked since2026
The Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- AI auto-scoring of contact center conversations across voice, chat and email for human agents and AI chatbots.
- Three tiers (Foundation, Accelerate, Elite) with add-on AI scoring/transcription credits and an LMS module.
- Pricing is quote-based; no public prices for any tier.
Pros
- Scores both human agents and AI chatbots on the same platform
- AI auto-scoring and conversation analytics are part of paid tiers, not a separate product
- Three-tier structure (Foundation/Accelerate/Elite) lets teams scale features with need
Cons
- No public pricing for any tier; a quote request is required
- AI auto-scoring is capped by monthly score allowances (e.g. 500 or 1,000 scores) with paid credits for more
What is Scorebuddy?
Scorebuddy (marketed as ScorebuddyCX) is a quality assurance and customer-experience platform for contact centers. It automatically scores customer interactions across voice, chat and email, evaluating both human agents and AI chatbots, and the company reports over 90% scoring accuracy on automated evaluations. The platform includes conversation analytics for sentiment tracking and 'voice of the customer' insights, an AI-driven coaching module that assigns targeted coaching based on identified skill gaps, an integrated learning management system, and business-intelligence dashboards with custom reporting. It serves contact centers and customer-service operations in industries such as financial services, healthcare, retail, telecommunications and BPO/outsourcing. Scorebuddy offers three tiers - Foundation, Accelerate and Elite - with add-ons for AI auto-scoring credits, AI transcription credits and the LMS module, though the company does not publish prices and requires prospects to request a quote.
Key Features
- AI auto-scoring of 100% of conversations (voice, chat, email)
- Customizable scorecards and QA workflows
- Conversation analytics and sentiment/voice-of-customer tracking
- AI-driven coaching module tied to identified skill gaps
- Integrated learning management system (add-on)
- Custom BI dashboards and reporting
- Calibration and peer-to-peer scoring
- CCaaS and Salesforce integrations (higher tiers)
Pricing Plans
Pricing checked Oct 6, 2026
| Plan | Price | Details |
|---|---|---|
| Foundation | Custom |
+1 moreShow less
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| Accelerate | Custom |
+1 moreShow less
|
| Elite | Custom |
+1 moreShow less
|
Is Scorebuddy worth the price?
Fair value
The inclusion of AI assistance and QA workflows in the free-or-low-cost Foundation tier is a good entry point.
This pricing is best for organizations that want a managed, integrated QA platform rather than building in-house.
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Scorebuddy FAQ
How much does Scorebuddy cost?
Scorebuddy does not publish prices. It offers three tiers - Foundation, Accelerate and Elite - and prospective customers must request a quote.
Does Scorebuddy score AI chatbot conversations?
Yes. Scorebuddy's AI auto-scoring evaluates both human agent and AI chatbot conversations across voice, chat and email.
Source: scorebuddycx.com