SmartSuite

Name: SmartSuite
Brand: SmartSuite
Rating: 4.9 (69 reviews)

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Connected GRC and enterprise work platform.

Compliance Management Workflow Automation Project Tracking

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4.9(69 across the web)

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Reviews onG2Capterra

69 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Reduces tool fragmentation by unifying multiple workflow domains in one platform

Biggest con

May require a learning curve due to the breadth of features and configuration options

TL;DR - SmartSuite

Unifies GRC, IT, project management, and business operations on one AI-native platform.
Provides enterprise-grade security and compliance with SOC 2, ISO 27001, GDPR, and HIPAA.
Offers no-code automation, relational data architecture, and native mobile support for forms.

Pricing: Paid only

Best for: Enterprises & pros

4.9/5 across review platforms

What is SmartSuite?

Editorial review

SmartSuite is an AI-native enterprise work platform designed to connect and unify governance, risk, and compliance (GRC), IT service delivery, project and portfolio management, and business operations. It functions as a Work Operating System (Work OS), providing a single, governed environment for data, automation, AI, permissions, and reporting. This helps organizations reduce tool sprawl, improve visibility, and power end-to-end execution across the enterprise. The platform is built on a relational database foundation, structuring business data as a connected work graph that links records, processes, teams, and systems. It offers purpose-built solution suites that can be deployed quickly and expanded as adoption grows, making it suitable for startups, mid-sized teams, and global enterprises. SmartSuite is built for regulated environments with compliance certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA, and offers data residency options through U.S. and EU data centers.

LCLouis CorneloupUpdated Aug 18, 2026 · how we evaluateSourcesmartsuite.com ↗

Pros & Cons

Pros

Reduces tool fragmentation by unifying multiple workflow domains in one platform
Built for regulated environments with strong compliance certifications
Scalable from startups to global enterprises with consistent performance

Cons

May require a learning curve due to the breadth of features and configuration options
Primarily enterprise-focused; smaller teams might find the platform overkill for simpler needs

Ratings Across the Web

4.9(69 reviews)

SmartSuite holds an aggregate rating of 4.9 out of 5 from 69 reviews across G2 and Capterra, last checked August 18, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

AI-native workflow automation with triggers, conditions, and multi-step actionsRelational data architecture for connecting workflows across teams and processesGoverned no-code configuration for tailoring solutions without custom developmentEnterprise governance with consistent permissions, auditability, and oversightOpen integration architecture to connect with existing enterprise systemsNative mobile app support for Internal Forms and Shared Forms with permissionsPurpose-built solution suites for GRC, IT, projects, and business operationsMulti-language support (15 languages) and US/EU data center deployment

Pricing

Paid

SmartSuite offers paid plans. Visit their website for current pricing details.

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Reviews

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4.9/5

Across 69 verified user reviews on G2, Capterra

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SmartSuite FAQ

How does SmartSuite handle AI governance within its platform?

SmartSuite provides an AI Governance solution suite that helps organizations manage AI-related risks, ensure compliance with emerging regulations, and maintain oversight of AI model usage and data handling across workflows.

What compliance certifications does SmartSuite hold?

SmartSuite is SOC 2 Type II, ISO 27001, GDPR, and HIPAA aligned, ensuring support for security, privacy, and compliance requirements in regulated environments.

Can SmartSuite be deployed in European data centers?

Yes, SmartSuite offers deployment options in both U.S. and EU data centers to support data residency, sovereignty, and low-latency access for global teams.

What is the difference between Internal Forms and Shared Forms in SmartSuite?

Internal Forms are logged-in-member forms that respect field and record permissions and capture the submitting member as Created By, while Shared Forms are public-link forms that any recipient can fill out without a SmartSuite login. Both are now supported natively in the mobile app.

How does SmartSuite's relational data architecture benefit workflow connectivity?

The relational database foundation structures business data as a connected work graph, linking records, processes, teams, permissions, automation, integrations, and reporting. This keeps data aligned across processes and enables seamless handoffs between workflows.

What solution areas does SmartSuite cover?

SmartSuite provides four core solution suites: Governance, Risk, Compliance and Resilience; IT Service Delivery; Project & Portfolio Management; and Business Operations. Each suite includes specialized modules like AI Governance, SOX Management, ESG Management, IT Asset Management, and more.

Does SmartSuite offer mobile support for permissioned forms?

Yes, both Internal Forms and Shared Forms are fully supported on the SmartSuite mobile app for iOS and Android. Internal Forms enforce field and record permissions on mobile, and Shared Forms open natively in the app when the recipient has it installed.

What integration capabilities does SmartSuite provide?

SmartSuite features an open integration architecture with an Integrations Framework that allows connection with existing enterprise systems, enabling data synchronization and workflow automation across the organization.

Source: smartsuite.com

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