Vertical AI

Name: Vertical AI
Brand: Vertical AI
Price: 49 AUD

Claimed

Australian contact centre agents for calls, chats, bookings and text follow-ups

From A$49/mo, billed monthly, free trial

Paid Call Center AI Voice Agents AI for Customer Service

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Tracked since 2026

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The Bottom Line

Updated Nov 13, 2026

Best for: Contact centre teams in financial services, healthcare, insurance, resources and logistics
Price: From A$49/mo, billed monthly, free trial. Compare plans

Key facts

7-day free trial with no card: 60 call minutes, 20 texts, 10 voice test calls. Offers paid tiers (Starter)
Voice and text agents share one knowledge base, one caller memory and one set of connections to the systems a team alrea
By default every call stays in Australia: call audio, speech recognition, the voice, the AI model, recordings and transc

What is Vertical AI?

Vertical AI makes voice and text agents for Australian contact centres. An agent takes calls and chats, books appointments, puts a caller through to a person with the context, and follows up by text. They're built for teams in financial services, healthcare, insurance, resources and logistics. By default every call stays in Australia.

Available on: Web, API

Data compiled by Toolradar Pricing checked Nov 13, 2026 · How we evaluate

Source verticalai.com.au

Preview

Key Features

Takes a call or a chat in plain speech, looks up the caller's record, and books or changes an appointment
Puts the caller through to a person with the context, and texts a link or a confirmation
Each agent is tested against scripted calls before it goes live, and every live call is scored afterwards

Pricing Plans

Free Trial

Pricing checked Nov 13, 2026. Source: verticalai.com.au/pricing, read Nov 13, 2026

Vertical AI plans and prices, checked November 2026
Plan	Price	Details
Starter	A$49/mo	Prices include GST. Annual: pay for 10 months, get 12. 100 call minutes per month 50 texts per month 100 chat conversations per month +4 more Show less 1 agent 1 phone number Website chat widget Email support
Growth	A$199/mo	Prices include GST. Annual: pay for 10 months, get 12. 400 call minutes per month 200 texts per month 1,000 chat conversations per month +4 more Show less 3 agents 2 phone numbers CRM connectors Caller memory
Scale	A$499/mo	Prices include GST. Annual: pay for 10 months, get 12. 1,000 call minutes per month 600 texts per month 5,000 chat conversations per month +5 more Show less 10 agents 5 phone numbers Outbound campaigns Custom API tools Priority support

Calculate your cost View full pricing

Is Vertical AI worth the price?

Good value

Vertical AI's pricing is competitive for Australian SMBs needing an all-in-one contact centre, with the Growth tier at A$199/mo offering strong value for 3 agents and CRM connectors.

The Starter tier at A$49/mo is a fair entry point for micro-businesses, though the Scale tier at A$499/mo may feel steep for 10 agents compared to per-seat alternatives. Best for small teams wanting a simple, bundled AI solution without complex per-user fees.

Hidden Costs & Gotchas

No per-agent overage pricing disclosed

Full Vertical AI pricing: every plan, hidden costs and alternatives

How Vertical AI's pricing compares

Vertical AI starts at A$49/mo, billed monthly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.

Vertical AI

A$49/mo, billed monthly

My AI Front Desk

$99/mo, billed monthly

GoodCall

$79/mo, billed monthly

Rosie

$49/mo flat, whole organisation, billed monthly

Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Nov 13, 2026.

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Best Vertical AI Alternatives

Top alternatives based on features, pricing, and user needs.

My AI Front Desk Freemium

Automate customer comms, capture and convert leads 24/7

4.9

PolyAI Paid

The world's most lifelike voice AI agents for enterprise customer service.

5.0

GoodCall Paid

Automate customer service and sales with AI phone agents

Rosie Paid

24/7 AI answering service that captures leads and books appointments

Synthflow Paid

Enterprise AI voice agent platform for automating inbound and outbound phone calls.

See all call center tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Vertical AI vs My AI Front Desk Head-to-head: features, pricing, who wins Vertical AI vs PolyAI Head-to-head: features, pricing, who wins Vertical AI vs GoodCall Head-to-head: features, pricing, who wins

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Vertical AI FAQ

How does Vertical AI help a financial services firm handle inbound calls?

Vertical AI can take calls, answer questions, book appointments, and transfer callers to a human with full context, all while keeping data in Australia. This suits financial services compliance requirements for data residency and secure handling.

How does Vertical AI compare to PolyAI?

Both are AI voice agents for customer service, but Vertical AI is specifically built for Australian contact centres with default data residency in Australia, whereas PolyAI is a global platform. Vertical AI also offers text follow-ups and appointment booking as integrated features.

What are the main limitations of Vertical AI?

Vertical AI is designed for Australian contact centres, so its default settings and language optimization are for Australia. Teams outside Australia may find it less suitable, and the product does not offer a permanently free tier.

Which teams benefit most from Vertical AI?

Teams in Australian financial services, healthcare, insurance, resources, and logistics benefit most from Vertical AI, as the agents are built for those industries and keep all call data in Australia by default.

How is Vertical AI priced?

Vertical AI is a paid product with no permanently free tier. Pricing is based on usage or subscription, but specific price details are not provided here.

Can Vertical AI book appointments?

Yes, Vertical AI can book appointments during calls or chats, and it can follow up with text reminders to reduce no-shows. This is useful for healthcare and service industries.

Does Vertical AI support chat as well as voice?

Yes, Vertical AI handles both voice calls and chat conversations, and it can switch between channels or follow up via text after a call. This provides a seamless omnichannel experience.

How does Vertical AI ensure call context is preserved when transferring to a human?

Vertical AI passes the full context of the conversation to the human agent when transferring a caller, so the caller does not have to repeat information. This improves efficiency and customer satisfaction.

Does Vertical AI have a promo code or discount code?

As of November 13, 2026, Toolradar has no Vertical AI promo code, coupon or discount code on file. Vertical AI's own pricing page (https://verticalai.com.au/pricing, read November 13, 2026) does list a 7-day free trial, so you can start without a code. Offers change, so confirm the terms at checkout.

Source: verticalai.com.au

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