Delighted vs GetFeedback: Which is Better in 2026?
Choosing between Delighted and GetFeedback comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Delighted is our overall pick for survey tools workflows. Pick GetFeedback if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Delighted
Gather actionable customer feedback simply
Best for you if:
- • You want to try before committing
- • Customer feedback and NPS surveys
- • Easy to set up and customize
GetFeedback
Quickly pivot based on customer feedback to drive more value and build better experiences.
Best for you if:
- • Collects targeted customer feedback across multiple channels.
- • Integrates natively with Salesforce for enriched customer data and actions.
| At a Glance |  Delighted |  GetFeedback |
|---|---|---|
Starts at | FreeFree tier available | Custom |
Best For | Survey Tools | Survey Tools |
Rating | 4.8/5 | 4.4/5 |
Choose Delighted or GetFeedback?
Choose Delighted if
Gather actionable customer feedback simply
- NPS surveys
- Simple to use
- Good response rates
- You want a free tier before you commit
Choose GetFeedback if
Quickly pivot based on customer feedback to drive more value and build better experiences.
- Enables rapid deployment of surveys with templates
- Offers flexible feedback collection across diverse channels, including offline
- Provides deep and native integration with Salesforce for actionable insights
| Feature | Delighted | GetFeedback |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.8/5 101 reviews | ★4.4/5 120 reviews |
| Categories | Survey ToolsCustomer Feedback | Survey ToolsCustomer Feedback |
In-Depth Analysis
Delighted
Gather actionable customer feedback simply
Strengths
- +NPS surveys
- +Simple to use
- +Good response rates
- +Clean design
- +Good integrations
Weaknesses
- -Limited survey types
- -Per-response pricing
- -Basic analytics
- -Qualtrics owned
- -Less features than alternatives
Key features
GetFeedback
Quickly pivot based on customer feedback to drive more value and build better experiences.
Strengths
- +Enables rapid deployment of surveys with templates
- +Offers flexible feedback collection across diverse channels, including offline
- +Provides deep and native integration with Salesforce for actionable insights
- +Supports real-time alerts and automation for quick response to feedback
- +Helps improve customer retention, adoption, and loyalty by identifying friction points
Weaknesses
- -Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
- -Focus heavily on Salesforce integration might be less beneficial for non-Salesforce users.
Key features
Pricing: Delighted vs GetFeedback
| Plan | Delighted | GetFeedback |
|---|---|---|
| Tier 1 | Free Free | N/A |
| Tier 2 | $224 month Premium | N/A |
| Tier 3 | $449 month Premium Plus | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Delighted pricing and GetFeedback pricing.
Who Should Use What?
On a budget?
Delighted has a free tier. GetFeedback is paid only.
Go with: Delighted
Want the highest-rated option?
Delighted: 4.8/5 (101 reviews). GetFeedback: 4.4/5 (120 reviews).
Go with: Delighted
Value user reviews?
Delighted: 101 reviews (4.8/5). GetFeedback: 120 reviews (4.4/5).
Go with: GetFeedback
3 Questions to Help You Decide
What's your budget?
Delighted is freemium. GetFeedback is paid. Delighted lets you start free.
What's your use case?
Both are survey tools tools. Compare their specific features to decide.
How important are ratings?
Delighted is rated higher: 4.8/5 vs 4.4/5.
Key Takeaways
Delighted
- Higher user rating: 4.8/5 vs 4.4/5
- Free tier available
- Our pick for this comparison
GetFeedback
- Larger review base (120 reviews)
The Bottom Line
Delighted is our pick.
Frequently Asked Questions
Is Delighted or GetFeedback better?
Delighted is rated in our evaluation. Delighted is freemium and GetFeedback is paid.
What are Delighted and GetFeedback used for?
Delighted: Gather actionable customer feedback simply. GetFeedback: Quickly pivot based on customer feedback to drive more value and build better experiences..
What does Delighted cost vs GetFeedback?
Delighted is freemium (free tier + paid plans). GetFeedback is a paid tool. Visit their websites for detailed pricing.