Delighted vs Simplesat: Which is Better in 2026?
Choosing between Delighted and Simplesat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Delighted
Gather actionable customer feedback simply
Best for you if:
- • You want to try before committing
- • Customer feedback and NPS surveys
- • Easy to set up and customize
Simplesat
Capture, understand, and act on customer feedback to drive growth and improve service.
Best for you if:
- • Collects CSAT, NPS, and CES feedback with customizable surveys.
- • Provides analytics and reporting to understand customer insights.
| At a Glance |  Delighted |  Simplesat |
|---|---|---|
Starts at | FreeFree tier available | $109/moStandard |
Best For | Survey Tools | Survey Tools |
Rating | 4.8/5 | 4.8/5 |
Choose Delighted or Simplesat?
Choose Delighted if
Gather actionable customer feedback simply
- NPS surveys
- Simple to use
- Good response rates
Choose Simplesat if
Capture, understand, and act on customer feedback to drive growth and improve service.
- Easy setup and fully customizable surveys
- Integrates with a wide range of existing tools and workflows
- Automated features like follow-up reminders improve response rates
| Feature | Delighted | Simplesat |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.8/5 101 reviews | ★4.8/5 225 reviews |
| Categories | Survey ToolsCustomer Feedback | Survey ToolsCustomer Feedback |
In-Depth Analysis
Delighted
Gather actionable customer feedback simply
Strengths
- +NPS surveys
- +Simple to use
- +Good response rates
- +Clean design
- +Good integrations
Weaknesses
- -Limited survey types
- -Per-response pricing
- -Basic analytics
- -Qualtrics owned
- -Less features than alternatives
Key features
Simplesat
Capture, understand, and act on customer feedback to drive growth and improve service.
Strengths
- +Easy setup and fully customizable surveys
- +Integrates with a wide range of existing tools and workflows
- +Automated features like follow-up reminders improve response rates
- +Provides actionable insights through comprehensive analytics
- +Helps leverage positive feedback for marketing and brand building
Weaknesses
- -No specific cons mentioned in the provided text.
Key features
Pricing: Delighted vs Simplesat
| Plan | Delighted | Simplesat |
|---|---|---|
| Tier 1 | Free Free | $109 per month billed annually Standard |
| Tier 2 | $224 month Premium | $119 billed monthly Standard |
| Tier 3 | $449 month Premium Plus | $229 per month billed annually Pro |
| Tier 4 | N/A | $249 billed monthly Pro |
| Tier 5 | N/A | $459 per month billed annually Elite |
| Tier 6 | N/A | $499 billed monthly Elite |
| Tier 7 | N/A | Contact sales for pricing Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Delighted pricing and Simplesat pricing.
Who Should Use What?
On a budget?
Delighted has a free tier. Simplesat is paid only.
Go with: Delighted
Want the highest-rated option?
Delighted: 4.8/5 (101 reviews). Simplesat: 4.8/5 (225 reviews).
Go with: Delighted
Value user reviews?
Delighted: 101 reviews (4.8/5). Simplesat: 225 reviews (4.8/5).
Go with: Simplesat
3 Questions to Help You Decide
What's your budget?
Delighted is freemium. Simplesat is paid. Delighted lets you start free.
What's your use case?
Both are survey tools tools. Compare their specific features to decide.
How important are ratings?
Both are rated 4.8/5.
Key Takeaways
Delighted
- Free tier available
- Our pick for this comparison
Simplesat
- Larger review base (225 reviews)
The Bottom Line
Delighted is our pick.
Frequently Asked Questions
Is Delighted or Simplesat better?
Delighted is rated in our evaluation. Delighted is freemium and Simplesat is paid.
What are Delighted and Simplesat used for?
Delighted: Gather actionable customer feedback simply. Simplesat: Capture, understand, and act on customer feedback to drive growth and improve service..
What does Delighted cost vs Simplesat?
Delighted is freemium (free tier + paid plans). Simplesat is a paid tool. Visit their websites for detailed pricing.