Delighted vs SurveyMonkey: Which is Better in 2026?
Choosing between Delighted and SurveyMonkey comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: SurveyMonkey is our overall pick for survey tools workflows. Pick Delighted if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Delighted
Gather actionable customer feedback simply
Best for you if:
- • Customer feedback and NPS surveys
- • Easy to set up and customize
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
Best for you if:
- • Survey platform with AI-powered creation, 400+ templates, and advanced analytics tools.
- • Features skip logic, data piping, HIPAA compliance, and integration with major CRMs.
| At a Glance |  Delighted |  SurveyMonkey |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | Survey Tools | Survey Tools |
Rating | 4.8/5 | 4.5/5 |
Choose Delighted or SurveyMonkey?
Choose Delighted if
Gather actionable customer feedback simply
- NPS surveys
- Simple to use
- Good response rates
Choose SurveyMonkey if
Gather feedback faster with pre-built templates and powerful analysis
- Industry standard
- Analytics
- Integrations
- Budget matters (Free vs Free)
| Feature | Delighted | SurveyMonkey |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.8/5 101 reviews | ★4.5/5 24,337 reviews |
| Categories | Survey ToolsCustomer Feedback | Survey ToolsCustomer Feedback |
In-Depth Analysis
Delighted
Gather actionable customer feedback simply
Strengths
- +NPS surveys
- +Simple to use
- +Good response rates
- +Clean design
- +Good integrations
Weaknesses
- -Limited survey types
- -Per-response pricing
- -Basic analytics
- -Qualtrics owned
- -Less features than alternatives
Key features
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
Strengths
- +Industry standard
- +Analytics
- +Integrations
Weaknesses
- -Limited free tier
- -Can get expensive
Key features
Pricing: Delighted vs SurveyMonkey
| Plan | Delighted | SurveyMonkey |
|---|---|---|
| Tier 1 | Free Free | Free Basic |
| Tier 2 | $224 month Premium | $35 month Individual |
| Tier 3 | $449 month Premium Plus | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Delighted pricing and SurveyMonkey pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Delighted
Want the highest-rated option?
Delighted: 4.8/5 (101 reviews). SurveyMonkey: 4.5/5 (24,337 reviews).
Go with: Delighted
Value user reviews?
Delighted: 101 reviews (4.8/5). SurveyMonkey: 24,337 reviews (4.5/5).
Go with: SurveyMonkey
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are survey tools tools. Compare their specific features to decide.
How important are ratings?
Delighted is rated higher: 4.8/5 vs 4.5/5.
Key Takeaways
SurveyMonkey
- Larger review base (24,337 reviews)
- Free tier available
- Our pick for this comparison
Delighted
- Higher user rating: 4.8/5 vs 4.5/5
The Bottom Line
SurveyMonkey is our pick.
Frequently Asked Questions
Is Delighted or SurveyMonkey better?
SurveyMonkey is rated in our evaluation. Both are freemium.
What are Delighted and SurveyMonkey used for?
Delighted: Gather actionable customer feedback simply. SurveyMonkey: Gather feedback faster with pre-built templates and powerful analysis.
What does Delighted cost vs SurveyMonkey?
Delighted is freemium (free tier + paid plans). SurveyMonkey is freemium (free tier + paid plans). Visit their websites for detailed pricing.