Delighted vs SurveySparrow: Which is Better in 2026?
Choosing between Delighted and SurveySparrow comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Delighted is our overall pick for survey tools workflows. Pick SurveySparrow if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Delighted
Gather actionable customer feedback simply
Best for you if:
- • Customer feedback and NPS surveys
- • Easy to set up and customize
SurveySparrow
AI-powered customer feedback platform to turn customer voice into business growth and actionable insights.
Best for you if:
- • Captures customer feedback across multiple channels, including WhatsApp.
- • Leverages AI (CogniVue and Wings) for deep insights, survey creation, and review management.
| At a Glance |  Delighted |  SurveySparrow |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | Survey Tools | Survey Tools |
Rating | 4.8/5 | 3.2/5 |
Choose Delighted or SurveySparrow?
Choose Delighted if
Gather actionable customer feedback simply
- NPS surveys
- Simple to use
- Good response rates
Choose SurveySparrow if
AI-powered customer feedback platform to turn customer voice into business growth and actionable insights.
- AI-driven insights help uncover hidden trends and root causes of customer satisfaction.
- Omnichannel feedback collection ensures comprehensive customer understanding.
- Reputation management feature helps build and maintain brand trust.
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.8/5 101 reviews | ★3.2/5 708 reviews |
| Categories | Survey ToolsCustomer Feedback | Survey ToolsCustomer Feedback |
In-Depth Analysis
Delighted
Gather actionable customer feedback simply
Strengths
- +NPS surveys
- +Simple to use
- +Good response rates
- +Clean design
- +Good integrations
Weaknesses
- -Limited survey types
- -Per-response pricing
- -Basic analytics
- -Qualtrics owned
- -Less features than alternatives
Key features
SurveySparrow
AI-powered customer feedback platform to turn customer voice into business growth and actionable insights.
Strengths
- +AI-driven insights help uncover hidden trends and root causes of customer satisfaction.
- +Omnichannel feedback collection ensures comprehensive customer understanding.
- +Reputation management feature helps build and maintain brand trust.
- +High response rates due to engaging survey formats.
- +Extensive integrations streamline workflows and data synchronization.
Weaknesses
- -Pricing details for higher tiers require direct contact, lacking transparency.
- -The free trial is limited to 14 days, which might not be enough for extensive evaluation.
- -Specific pricing for higher response limits and users can be costly for growing teams.
Key features
Pricing: Delighted vs SurveySparrow
| Plan | Delighted | SurveySparrow |
|---|---|---|
| Tier 1 | Free Free | Free Free Plan |
| Tier 2 | $224 month Premium | Basic |
| Tier 3 | $449 month Premium Plus | Starter |
| Tier 4 | N/A | Business |
| Tier 5 | N/A | Contact us Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Delighted pricing and SurveySparrow pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Delighted
Want the highest-rated option?
Delighted: 4.8/5 (101 reviews). SurveySparrow: 3.2/5 (708 reviews).
Go with: Delighted
Value user reviews?
Delighted: 101 reviews (4.8/5). SurveySparrow: 708 reviews (3.2/5).
Go with: SurveySparrow
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are survey tools tools. Compare their specific features to decide.
How important are ratings?
Delighted is rated higher: 4.8/5 vs 3.2/5.
Key Takeaways
Delighted
- Higher user rating: 4.8/5 vs 3.2/5
- Free tier available
- Our pick for this comparison
SurveySparrow
- Larger review base (708 reviews)
The Bottom Line
Delighted is our pick.
Frequently Asked Questions
Is Delighted or SurveySparrow better?
Delighted is rated in our evaluation. Both are freemium.
What are Delighted and SurveySparrow used for?
Delighted: Gather actionable customer feedback simply. SurveySparrow: AI-powered customer feedback platform to turn customer voice into business growth and actionable insights..
What does Delighted cost vs SurveySparrow?
Delighted is freemium (free tier + paid plans). SurveySparrow is freemium (free tier + paid plans). Visit their websites for detailed pricing.