Is Delighted or Survicate better in 2026?

Delighted is our overall pick. Pick Delighted for survey tools workflows and nps surveys. Pick Survicate for survey tools workflows and unifies feedback from multiple sources into one platform..

What's the main difference between Delighted and Survicate?

Delighted is strongest at nps surveys. Survicate is strongest at unifies feedback from multiple sources into one platform..

Delighted vs Survicate: Which is Better in 2026?

Q: What does Delighted cost vs Survicate?

Delighted's paid plans start at Free (Premium). Survicate's paid plans start at Free (Starter).

Choosing between Delighted and Survicate comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.

Bottom line: Delighted is our overall pick for survey tools workflows. Pick Survicate if you need a free tier to start with.

By Louis Corneloup·Updated June 17, 2026·Methodology

Editor reviewed0 verified reviews comparedPricing checked Jun 2026MethodologyEditorial policy

Short on time? Here's the quick answer

We've tested both tools. Here's who should pick what:

Delighted

Gather actionable customer feedback simply

Best for you if:

• Customer feedback and NPS surveys
• Easy to set up and customize

Survicate

Capture, analyze, and act on customer feedback across every channel to drive business impact.

Best for you if:

• Collects customer feedback through multi-channel surveys (web, email, in-app).
• Analyzes and unifies feedback from various sources using AI to identify key themes.

At a Glance	Delighted	Survicate
Starts at	FreeFree tier available	FreeFree tier available
Best For	Survey Tools	Survey Tools
Rating	4.8/5	4.6/5

Choose Delighted or Survicate?

Choose Delighted if

Gather actionable customer feedback simply

NPS surveys
Simple to use
Good response rates

Choose Survicate if

Capture, analyze, and act on customer feedback across every channel to drive business impact.

Unifies feedback from multiple sources into one platform.
AI-powered analysis helps quickly identify key themes and insights.
Extensive integrations enable seamless workflows and data enrichment.

TOP RATED

Delighted

Gather actionable customer feedback simply

Visit Website

Survicate

Capture, analyze, and act on customer feedback across every channel to drive business impact.

Visit Website

Feature	Delighted	Survicate
Pricing Model	Freemium	Freemium
User Rating	★4.8/5 101 reviews	★4.6/5 300 reviews
Categories	Survey ToolsCustomer Feedback	Survey ToolsCustomer Feedback

In-Depth Analysis

Delighted

Gather actionable customer feedback simply

Strengths

+NPS surveys
+Simple to use
+Good response rates
+Clean design
+Good integrations

Weaknesses

-Limited survey types
-Per-response pricing
-Basic analytics
-Qualtrics owned
-Less features than alternatives

Key features

NPS surveysCustomer feedbackEmail surveysWeb surveysTrend analysisIntegration support

Starts at Free

Survicate

Capture, analyze, and act on customer feedback across every channel to drive business impact.

Strengths

+Unifies feedback from multiple sources into one platform.
+AI-powered analysis helps quickly identify key themes and insights.
+Extensive integrations enable seamless workflows and data enrichment.
+Easy to set up and deploy surveys across various channels.
+Customizable dashboards provide a comprehensive view of customer sentiment and trends.

Weaknesses

-No specific cons mentioned in the provided text.

Key features

Multi-channel surveys (email, website, in-app)Automatic feedback analysis and topic generationAI-Powered Research Chatbot for feedback summarizationCustomizable dashboards for monitoring key metrics (NPS, CSAT)Precise targeting and segmentation for surveysAutomatic enrichment of survey responses with CRM and product data

Starts at Free

Pricing: Delighted vs Survicate

Plan	Delighted	Survicate
Tier 1	Free Free	$0 Free
Tier 2	$224 month Premium	$99/mo Starter
Tier 3	$449 month Premium Plus	$99/mo Growth
Tier 4	N/A	from $999/mo Volume
Tier 5	N/A	from $999/mo Pro
Tier 6	N/A	from $999/mo Enterprise

Pricing verified from each vendor's public pricing page. Compare in detail on Delighted pricing and Survicate pricing.

Who Should Use What?

On a budget?

Both are freemium. Compare plans on their websites.

Go with: Delighted

Want the highest-rated option?

Delighted: 4.8/5 (101 reviews). Survicate: 4.6/5 (300 reviews).

Go with: Delighted

Value user reviews?

Delighted: 101 reviews (4.8/5). Survicate: 300 reviews (4.6/5).

Go with: Survicate

3 Questions to Help You Decide

What's your budget?

Both are freemium. Pricing won't help you decide here.

What's your use case?

Both are survey tools tools. Compare their specific features to decide.

How important are ratings?

Delighted is rated higher: 4.8/5 vs 4.6/5.

Key Takeaways

Delighted

Higher user rating: 4.8/5 vs 4.6/5
Free tier available
Our pick for this comparison

Survicate

Larger review base (300 reviews)

The Bottom Line

Delighted is our pick.

Frequently Asked Questions

Is Delighted or Survicate better?

Delighted is rated in our evaluation. Both are freemium.

What are Delighted and Survicate used for?

Delighted: Gather actionable customer feedback simply. Survicate: Capture, analyze, and act on customer feedback across every channel to drive business impact..

What does Delighted cost vs Survicate?

Delighted is freemium (free tier + paid plans). Survicate is freemium (free tier + paid plans). Visit their websites for detailed pricing.

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