Microsoft Dynamics 365 vs Zoho CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Microsoft Dynamics 365 and Zoho CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Zoho CRM leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Best for you if:
- • You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
Zoho CRM
Affordable sales and customer management for cost-conscious organizations
Best for you if:
- • You want a free tier before you commit
| At a Glance | Microsoft Dynamics 365 | Zoho CRM |
|---|---|---|
Starts at | From $65/user/mo, billed monthly Sales Professional plan | Free plan, paid from $14/user/mo, billed yearly Standard plan |
Category | CRM Sales | CRM Sales |
Rating | 4.1/5 Capterra 4.4 · G2 3.8 7,475 reviews | 4.2/5 Capterra 4.3 · G2 4.1 9,945 reviews |
Free plan | No | Yes |
Watch out for | Potential for data storage overage fees | Free plan is limited to 3 users with basic features, outgrown quickly |
Choose Microsoft Dynamics 365 or Zoho CRM?
Choose Microsoft Dynamics 365 if
- You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
Choose Zoho CRM if
- You want a free tier before you commit
- You want affordable CRM
- You want good features for price
In-Depth Analysis
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Microsoft Dynamics 365 offers a competitive pricing structure, particularly for its Enterprise CRM and ERP solutions.
Watch out
Potential for data storage overage fees
Strengths
- Pro: Utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation.
- Pro: Offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations.
- Pro: Provides significant cost savings, with one customer reporting a 40% reduction in total cost of ownership compared to previous solutions.
- Pro: Improves operational efficiency and productivity through generative AI, automation, IoT, and Mixed Reality capabilities.
- Pro: Highly flexible and adaptable, allowing businesses to customize solutions with apps from Microsoft Marketplace to meet specific industry needs.
Weaknesses
- Con: The extensive range of applications and features might lead to a steep learning curve for new users.
- Con: Implementation and integration with existing systems could be complex and require significant resources.
- Con: Pricing structures are not immediately transparent and require exploring different options for each application, potentially leading to unexpected costs.
Key features
Zoho CRM
Affordable sales and customer management for cost-conscious organizations
Zoho CRM is the best value in the CRM market, full-featured at a fraction of competitors' prices.
Watch out
Free plan is limited to 3 users with basic features, outgrown quickly
Strengths
- Pro: Affordable CRM
- Pro: Good features for price
- Pro: Zoho ecosystem
- Pro: AI assistant (Zia)
- Pro: Customizable
Weaknesses
- Con: UI less polished
- Con: Learning curve
- Con: Integration quirks
- Con: Support varies
- Con: Mobile apps basic
Key features
Plans and prices: Microsoft Dynamics 365 vs Zoho CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Microsoft Dynamics 365 |
| dynamics.microsoft.com read Oct 7, 2026 |
| Zoho CRM |
| zoho.com/en-us/crm/zohocrm-pricing.html read Oct 14, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Microsoft Dynamics 365 pricing and Zoho CRM pricing.
Key Takeaways
Microsoft Dynamics 365
- Choose if you want enterprise CRM and ERP cloud solution
Zoho CRM
- Has a free plan
What the data shows
On the data below, Zoho CRM leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.1/5 from 7,475 reviews for Microsoft Dynamics 365, 4.2/5 from 9,945 reviews for Zoho CRM).
- Entry prices are not ranked, they are charged on different bases: Microsoft Dynamics 365 $65/user/mo, billed monthly; Zoho CRM $14/user/mo, billed yearly.
- Only Zoho CRM has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Microsoft Dynamics 365 and Zoho CRM compare in 2026?
On the data below, Zoho CRM leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.1/5 from 7,475 reviews for Microsoft Dynamics 365, 4.2/5 from 9,945 reviews for Zoho CRM). Entry prices are not ranked, they are charged on different bases: Microsoft Dynamics 365 $65/user/mo, billed monthly; Zoho CRM $14/user/mo, billed yearly. Only Zoho CRM has a free plan.
What are Microsoft Dynamics 365 and Zoho CRM used for?
Microsoft Dynamics 365: Enterprise CRM and ERP cloud solution. Zoho CRM: Affordable sales and customer management for cost-conscious organizations.
What does Microsoft Dynamics 365 cost vs Zoho CRM?
Microsoft Dynamics 365's cheapest paid plan is Sales Professional at $65/user/mo, billed monthly. Zoho CRM's cheapest paid plan is Standard at $14/user/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 14, 2026.
What's the main difference between Microsoft Dynamics 365 and Zoho CRM?
Microsoft Dynamics 365's main strength: utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation. Zoho CRM's main strength: affordable CRM.