Freshsales vs Kommo: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshsales and Kommo side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshsales leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want a free tier before you commit
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
Best for you if:
- • You want consolidates all client communication from various messaging apps into one place
| At a Glance | Freshsales | Kommo |
|---|---|---|
Starts at | Free plan, paid from $9/user/mo, billed monthly Growth plan | From $25/user/mo, billed monthly Base plan |
Category | CRM Sales Engagement | CRM Sales Engagement |
Rating | 4.5/5 G2 4.5 · Capterra 4.5 1,859 reviews | 4.4/5 Capterra 4.5 · G2 4.1 · SourceForge 5.0 349 reviews |
Free plan | Yes | No |
Watch out for | n/a | Activity limits could incur overage fees |
Choose Freshsales or Kommo?
Choose Freshsales if
- You want a free tier before you commit
- You want good CRM
- You want fair pricing
- Budget matters ($9/user/mo, billed monthly vs $25/user/mo, billed monthly)
Choose Kommo if
- You want consolidates all client communication from various messaging apps into one place
- You want offers powerful AI and automation tools to streamline sales and customer service
In-Depth Analysis
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Freshsales offers a very generous Free tier for up to 3 users, making it accessible for small teams.
Strengths
- Pro: Good CRM
- Pro: Fair pricing
- Pro: Good features
- Pro: Active development
- Pro: Freshworks ecosystem
Weaknesses
- Con: Per-user pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Feature gaps
- Con: Support varies
Key features
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
The Advanced ($25) and Enterprise ($45) tiers offer increased lead and contact limits, which is a reasonable progression.
Watch out
Activity limits could incur overage fees
Strengths
- Pro: Consolidates all client communication from various messaging apps into one place.
- Pro: Offers powerful AI and automation tools to streamline sales and customer service.
- Pro: Provides a clear visual overview of the sales pipeline.
- Pro: No-code bot builder makes automation accessible without technical skills.
- Pro: Enhances client engagement by meeting them on their preferred communication channels.
Weaknesses
- Con: No free plan available, only a 14-day free trial.
- Con: Pricing is per user, which can add up for larger teams.
- Con: Focus primarily on messaging apps, which might not suit all business communication needs.
Key features
Plans and prices: Freshsales vs Kommo
| Tool | Plans and prices | Source |
|---|---|---|
| Freshsales |
| freshworks.com/crm/sales read Sep 30, 2026 |
| Kommo |
| kommo.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshsales pricing and Kommo pricing.
Key Takeaways
Freshsales
- Lower entry price: $9/user/mo, billed monthly vs $25/user/mo, billed monthly
- Has a free plan
Kommo
- Choose if you want boost sales and manage client communications across all messaging apps in one unified CRM
What the data shows
On the data below, Freshsales leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 1,859 reviews for Freshsales, 4.4/5 from 349 reviews for Kommo).
- Freshsales has the lower entry price: $9/user/mo, billed monthly (Growth) against $25/user/mo, billed monthly (Base) for Kommo.
- Only Freshsales has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshsales and Kommo compare in 2026?
On the data below, Freshsales leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.5/5 from 1,859 reviews for Freshsales, 4.4/5 from 349 reviews for Kommo). Freshsales has the lower entry price: $9/user/mo, billed monthly (Growth) against $25/user/mo, billed monthly (Base) for Kommo. Only Freshsales has a free plan.
What are Freshsales and Kommo used for?
Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline. Kommo: Boost sales and manage client communications across all messaging apps in one unified CRM.
What does Freshsales cost vs Kommo?
Freshsales's cheapest paid plan is Growth at $9/user/mo, billed monthly; it also has a free plan. Kommo's cheapest paid plan is Base at $25/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Freshsales and Kommo?
Freshsales's main strength: good CRM. Kommo's main strength: consolidates all client communication from various messaging apps into one place.