Freshsales vs Salesforce: Which Should You Choose in 2026?
Choosing between Freshsales and Salesforce comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Freshsales
Intelligent sales CRM
Best for you if:
- • You want to try before committing
- • You need sales enablement features specifically
- • AI-powered CRM by Freshworks
- • Sales automation and pipeline management
Salesforce
The #1 CRM platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 8.2/10)
- • You need marketing automation features specifically
- • The world's #1 CRM platform
- • Enterprise-grade with endless customization
| At a Glance |  Freshsales |  Salesforce |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Sales Enablement | Marketing Automation |
Rating | 82/100 | 88/100 |
| Feature | Freshsales | Salesforce |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 82 | 88 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Sales EnablementRevenue Intelligence | Marketing AutomationCRM |
How Freshsales and Salesforce Compare
Freshsales
Intelligent sales CRM
Free tier available · 82/100 score
Salesforce
The #1 CRM platform
Paid · 88/100 score
Freshsales is a sales enablement tool. Salesforce is in marketing automation.
Who Should Use What?
On a budget?
Freshsales has a free tier. Salesforce is paid only.
Go with: Freshsales
Want the highest-rated option?
Freshsales: 82/100. Salesforce: 88/100.
Go with: Salesforce
Value user reviews?
Neither has user reviews yet.
Go with: Salesforce
3 Questions to Help You Decide
What's your budget?
Freshsales is freemium. Salesforce is paid. Freshsales lets you start free.
What's your use case?
Freshsales is a sales enablement tool. Salesforce is in marketing automation. Pick the category that matches your needs.
How important are ratings?
Salesforce scores higher: 88/100 vs 82/100.
Key Takeaways
Salesforce
- Higher score: 88/100 vs 82
- Our pick for this comparison
Freshsales
- Has a free tier
- Better fit for sales enablement
The Bottom Line
Salesforce (88/100) is our pick. Freshsales has a free tier if you want to test without paying.
Frequently Asked Questions
Is Freshsales or Salesforce better?
Salesforce scores 88/100 in our evaluation. Freshsales is freemium and Salesforce is paid.
What are Freshsales and Salesforce used for?
Freshsales: Intelligent sales CRM. Salesforce: The #1 CRM platform.
What does Freshsales cost vs Salesforce?
Freshsales is freemium (free tier + paid plans). Salesforce is a paid tool. Visit their websites for detailed pricing.