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Close deals faster with AI-powered lead scoring and integrated communication

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Reviews onG2Capterra
1842 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Built-in communication

Biggest con

Less integrations

TL;DR - Freshsales

  • AI-powered CRM by Freshworks
  • Sales automation and pipeline management
  • Part of the Freshworks suite
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms

What is Freshsales?

Editorial review
Freshsales is an intelligent CRM that helps sales teams close deals faster. AI lead scoring prioritizes the best opportunities. Built-in phone, email, and chat keeps conversations in context. Sales sequences automate outreach. Visual pipeline management tracks deals through stages. Integrates with Freshdesk, Freshmarketer, and the Freshworks ecosystem. A modern CRM that sales teams actually want to use.

Available on: Web

Pros & Cons

Pros

  • Built-in communication
  • AI lead scoring
  • Affordable

Cons

  • Less integrations
  • Limited customization

Ratings Across the Web

4.5(1,842 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Contact managementDeal pipelineEmail trackingAI scoringSequencesReportsMobile app

Pricing Plans

21-day Free Trial

Pricing checked May 29, 2026

Free

Free

  • Up to 3 users
  • Built-in phone
  • Contact & deal management
  • 24x5 support

Growth

$9/month

  • Per user pricing
  • Visual sales pipeline
  • AI contact scoring
  • Email sequences

Pro

$39/month

  • Per user pricing
  • Multiple pipelines
  • Duplicate detection
  • AI deal insights

Enterprise

$59/month

  • Per user pricing
  • Data enrichment
  • Custom modules
  • Dedicated account manager

How Freshsales's pricing compares

At $39/mo, Freshsales is the most premium of its 6 direct competitors.

Freshsales
$39

Entry paid plan, monthly. Pricing checked May 29, 2026.

Reviews

4.5/5

Across 1,842 verified user reviews on G2, Capterra

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Freshsales FAQ

Is Freshsales free?

Free plan available for up to 3 users.

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