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Close deals faster with AI-powered lead scoring and integrated communication

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Reviews onG2Capterra
1842 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Built-in communication

Biggest con

Less integrations

TL;DR - Freshsales

  • AI-powered CRM by Freshworks
  • Sales automation and pipeline management
  • Part of the Freshworks suite
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms

What is Freshsales?

Editorial review
Freshsales is an intelligent CRM that helps sales teams close deals faster. AI lead scoring prioritizes the best opportunities. Built-in phone, email, and chat keeps conversations in context. Sales sequences automate outreach. Visual pipeline management tracks deals through stages. Integrates with Freshdesk, Freshmarketer, and the Freshworks ecosystem. A modern CRM that sales teams actually want to use.

Available on: Web

Pros & Cons

Pros

  • Built-in communication
  • AI lead scoring
  • Affordable

Cons

  • Less integrations
  • Limited customization

Ratings Across the Web

4.5(1,842 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Contact managementDeal pipelineEmail trackingAI scoringSequencesReportsMobile app

Pricing Plans

21-day Free Trial

Pricing checked Jun 7, 2026

Free

Free

  • Up to 3 users
  • Built-in phone
  • Contact & deal management
  • 24x5 support

Growth

$9/month

  • Per user pricing
  • Visual sales pipeline
  • AI contact scoring
  • Email sequences

Pro

$39/month

  • Per user pricing
  • Multiple pipelines
  • Duplicate detection
  • AI deal insights

Enterprise

$59/month

  • Per user pricing
  • Data enrichment
  • Custom modules
  • Dedicated account manager

How Freshsales's pricing compares

At $39/mo, Freshsales is the most premium of its 6 direct competitors.

Freshsales
$39

Entry paid plan, monthly. Pricing checked Jun 7, 2026.

Reviews

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4.5/5

Across 1,842 verified user reviews on G2, Capterra

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Freshsales FAQ

How does Freshsales help sales teams prioritize their efforts?

Freshsales uses AI lead scoring to prioritize the best opportunities, allowing sales teams to focus on prospects most likely to convert. This intelligent prioritization helps accelerate the deal-closing process. It also offers visual pipeline management to track deals through various stages.

Which teams benefit most from using Freshsales?

Sales teams that need an intelligent CRM to close deals faster will find Freshsales most beneficial. Its built-in communication tools and AI-powered lead scoring are designed to streamline sales workflows and improve efficiency. It is also suitable for teams looking for an affordable CRM solution.

How does Freshsales compare to Zoho CRM?

Freshsales offers built-in phone, email, and chat capabilities, providing integrated communication directly within the CRM. While both are CRM solutions, Freshsales emphasizes its AI lead scoring and integrated communication as core strengths for sales teams. It is also known for being an affordable option.

What kind of limitations should users be aware of with Freshsales?

Users should be aware that Freshsales offers fewer integrations compared to some other CRM platforms. Additionally, it provides limited customization options, which might be a consideration for businesses with highly specific or complex workflow requirements. Despite these, it aims to be a modern CRM that sales teams find intuitive.

Does Freshsales include a free tier?

Yes, Freshsales is available on a free tier, allowing users to get started without an initial investment. For more extensive usage and additional features, paid plans are offered. This pricing model makes it an accessible option for various business sizes.

Can Freshsales automate outreach to prospects?

Yes, Freshsales includes sales sequences that automate outreach to prospects, helping sales teams maintain consistent communication. This feature works in conjunction with its built-in phone, email, and chat to keep all conversations in context. The platform is designed to help sales teams close deals faster.

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