Freshsales is an intelligent CRM that helps sales teams close deals faster. AI lead scoring prioritizes the best opportunities. Built-in phone, email, and chat keeps conversations in context. Sales sequences automate outreach. Visual pipeline management tracks deals through stages. Integrates with Freshdesk, Freshmarketer, and the Freshworks ecosystem. A modern CRM that sales teams actually want to use.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source freshworks.com ↗

Ratings Across the Web

4.5 (1,859 reviews)

Freshsales holds an aggregate rating of 4.5 out of 5 from 1,859 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Contact management
Deal pipeline
Email tracking
AI scoring
Sequences
Reports
Mobile app

Pricing Plans

21-day Free Trial

Pricing checked Oct 6, 2026

Freshsales plans and prices, checked October 2026
Plan	Price	Details
Free	$0	Up to 3 users Built-in phone Contact & deal management +1 more Show less 24x5 support
Growth	$9/month	Per user pricing Visual sales pipeline AI contact scoring +1 more Show less Email sequences
Pro	$39/month	Per user pricing Multiple pipelines Duplicate detection +1 more Show less AI deal insights
Enterprise	$59/month	Per user pricing Data enrichment Custom modules +1 more Show less Dedicated account manager

Calculate your cost View full pricing

Is Freshsales worth the price?

Good value

Freshsales offers a very generous Free tier for up to 3 users, making it highly accessible for small teams.

The Growth tier at $9/month per user is competitive, but the jump to Pro at $39/month per user and Enterprise at $59/month per user can become expensive for growing teams needing advanced features. It's best for startups and small businesses looking for a feature-rich CRM without a high initial investment.

Full Freshsales pricing: every plan, hidden costs and alternatives

How Freshsales's pricing compares

At $39/user/mo, Freshsales is the most premium of its 5 comparable direct competitors.

$1.92

$8.33

$14

$15

$19

Freshsales

$39

Not ranked, different unit or currency: Nimble $12/mo flat, whole organisation.

Entry paid plan, monthly, per user. Pricing checked Oct 6, 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99 Free with your review

Review Freshsales, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.5/5

Across 1,859 verified user reviews on G2, Capterra

Add your hands-on experience using the offer above to help the next buyer.

Best Freshsales Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

HubSpot Freemium

CRM platform for scaling businesses

3.9

Salesforce Paid

The CRM that defined the category for sales, service, and marketing

4.4

Zoho CRM Freemium

CRM for sales and marketing teams

4.2

Pipedrive Paid

Close more deals with AI-powered sales pipeline management

4.4

Close Paid

CRM for fast-moving sales teams to close more deals

4.7

Nimble Paid

Your CRM for smarter AI email marketing, engagement, and growth, all from one simple AI-driven platform.

4.4

Insightly Freemium

Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.

4.1

Streak Freemium

The only CRM that lives entirely inside your Gmail inbox, making sales and customer management seamless.

4.5

See all CRM tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Freshsales alternatives 8+ tools ranked, pricing + verdict per pick Freshsales vs HubSpot Head-to-head: features, pricing, who wins Freshsales vs Salesforce Head-to-head: features, pricing, who wins Freshsales vs Zoho CRM Head-to-head: features, pricing, who wins

Explore More

Freshsales FAQ

How does Freshsales help sales teams prioritize their efforts?

Freshsales uses AI lead scoring to prioritize the best opportunities, allowing sales teams to focus on prospects most likely to convert. This intelligent prioritization helps accelerate the deal-closing process. It also offers visual pipeline management to track deals through various stages.

Which teams benefit most from using Freshsales?

Sales teams that need an intelligent CRM to close deals faster will find Freshsales most beneficial. Its built-in communication tools and AI-powered lead scoring are designed to streamline sales workflows and improve efficiency. It is also suitable for teams looking for an affordable CRM solution.

How does Freshsales compare to Zoho CRM?

Freshsales offers built-in phone, email, and chat capabilities, providing integrated communication directly within the CRM. While both are CRM solutions, Freshsales emphasizes its AI lead scoring and integrated communication as core strengths for sales teams. It is also known for being an affordable option.

What kind of limitations should users be aware of with Freshsales?

Users should be aware that Freshsales offers fewer integrations compared to some other CRM platforms. Additionally, it provides limited customization options, which might be a consideration for businesses with highly specific or complex workflow requirements. Despite these, it aims to be a modern CRM that sales teams find intuitive.

Does Freshsales include a free tier?

Yes, Freshsales is available on a free tier, allowing users to get started without an initial investment. For more extensive usage and additional features, paid plans are offered. This pricing model makes it an accessible option for various business sizes.

Can Freshsales automate outreach to prospects?

Yes, Freshsales includes sales sequences that automate outreach to prospects, helping sales teams maintain consistent communication. This feature works in conjunction with its built-in phone, email, and chat to keep all conversations in context. The platform is designed to help sales teams close deals faster.

Source: freshworks.com

Guides & Articles

Best CRM Software in 2026

Features Freshsales

Best CRM for Startups 2026

Features Freshsales

Best Free Lead Management Software for 2026

Features Freshsales

Best Free CRM Software in 2026

7 min read

10 Best CRM for Ecommerce in 2026

10 min read

10 Best CRM for Small Business (2026)

9 min read