Gladly vs Mojo Helpdesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gladly and Mojo Helpdesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gladly
Customer service platform focused on people
Best for you if:
- • You want customer-centric support
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Best for you if:
- • You want significantly reduces response times with AI and automation
| At a Glance | Gladly | Mojo Helpdesk |
|---|---|---|
Starts at | Not published | From $14/agent/mo, billed monthly Team plan |
Category | Customer Support Help Desk | Customer Support Help Desk |
Rating | 4.5/5 G2 4.7 · SourceForge 4.3 1,181 reviews | 4.4/5 G2 4.4 · TrustRadius 4.2 243 reviews |
Free plan | No | No |
Watch out for | Minimum agent count for Hero tier (10+) | Limited storage on Team tier could incur upgrades. |
Choose Gladly or Mojo Helpdesk?
Choose Gladly if
- You want customer-centric support
- You want good for e-commerce
Choose Mojo Helpdesk if
- You want significantly reduces response times with AI and automation
- You want easy to set up and use, requiring zero training for agents
In-Depth Analysis
Gladly
Customer service platform focused on people
The AI Sidekick's usage-based pricing at $0.60 per conversation is transparent but requires a minimum volume, which could add up quickly for high-volume operations.
Watch out
Minimum agent count for Hero tier (10+)
Strengths
- Pro: Customer-centric support
- Pro: Good for e-commerce
- Pro: Omnichannel
- Pro: Modern interface
- Pro: Good integrations
Weaknesses
- Con: Expensive
- Con: Enterprise focus
- Con: Learning curve
- Con: Complex setup
- Con: Per-user pricing
Key features
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Mojo Helpdesk offers a fair pricing structure, especially for small to medium-sized teams.
Watch out
Limited storage on Team tier could incur upgrades.
Strengths
- Pro: Significantly reduces response times with AI and automation.
- Pro: Easy to set up and use, requiring zero training for agents.
- Pro: Comprehensive features for managing tickets, knowledge base, and assets.
- Pro: Offers strong security and compliance features (HIPAA, SOC 2).
- Pro: Customizable and affordable, suitable for various business sizes.
Weaknesses
- Con: The case study mentions a 2026 date, which might be a typo or future-dated content.
- Con: No explicit mention of mobile app availability for agents or customers.
Key features
Plans and prices: Gladly vs Mojo Helpdesk
| Tool | Plans and prices | Source |
|---|---|---|
| Gladly |
| gladly.com/pricing read Oct 8, 2026 |
| Mojo Helpdesk |
| mojohelpdesk.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gladly pricing and Mojo Helpdesk pricing.
Key Takeaways
Gladly
- Choose if you want customer service platform focused on people
Mojo Helpdesk
- Choose if you want simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 1,181 reviews for Gladly, 4.4/5 from 243 reviews for Mojo Helpdesk).
- Mojo Helpdesk starts at $14/agent/mo, billed monthly; Gladly has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gladly and Mojo Helpdesk compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.5/5 from 1,181 reviews for Gladly, 4.4/5 from 243 reviews for Mojo Helpdesk). Mojo Helpdesk starts at $14/agent/mo, billed monthly; Gladly has no public paid plan price on file.
What are Gladly and Mojo Helpdesk used for?
Gladly: Customer service platform focused on people. Mojo Helpdesk: Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
What does Gladly cost vs Mojo Helpdesk?
Gladly has no public paid-plan price on file. Mojo Helpdesk's cheapest paid plan is Team at $14/agent/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Gladly and Mojo Helpdesk?
Gladly's main strength: customer-centric support. Mojo Helpdesk's main strength: significantly reduces response times with AI and automation.