Help Scout vs Gorgias: Which is Better in 2026?
Choosing between Help Scout and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Help Scout if you need its specific feature set.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Help Scout
Customer support for growing teams
Best for you if:
- • You want clean interface
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Help Scout | Gorgias |
|---|---|---|
Starts at | $22/mo Standard | $40/mo Starter |
Category | Customer Support Live Chat | Customer Support E-commerce |
Rating | 4.4/5 G2 4.4 431 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | No | No |
Choose Help Scout or Gorgias?
Choose Help Scout if
- You want clean interface
- You want great for small teams
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Help Scout
Customer support for growing teams
Help Scout's pricing is fair, especially for the Standard and Plus tiers at $22 and $44 per user/month respectively, offering a good balance of features for growing teams.
Strengths
- Pro: Clean interface
- Pro: Great for small teams
- Pro: Excellent docs platform
Weaknesses
- Con: Limited automation
- Con: No free tier
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Pricing: Help Scout vs Gorgias
| Plan | Help Scout | Gorgias |
|---|---|---|
| Tier 1 | $22 Standard | $40/mo Starter |
| Tier 2 | $44 Plus | $77/mo Basic |
| Tier 3 | $65 Pro | $471/mo Pro |
| Tier 4 | N/A | $1,227/mo Advanced |
| Tier 5 | N/A | Talk to sales Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on Help Scout pricing and Gorgias pricing.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.4/5
- Larger review base (716 reviews)
- Our pick for this comparison
Help Scout
- Choose if you want customer support for growing teams
The Bottom Line
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick.
Frequently Asked Questions
Is Help Scout or Gorgias better in 2026?
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Help Scout for customer support workflows (main strength: clean interface). Pick Gorgias for customer support workflows (main strength: best for e-commerce support).
What are Help Scout and Gorgias used for?
Help Scout: Customer support for growing teams. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Help Scout cost vs Gorgias?
Help Scout's paid plans start at $22/mo (Standard). Gorgias's paid plans start at $40/mo (Starter).
What's the main difference between Help Scout and Gorgias?
Help Scout's main strength: clean interface. Gorgias's main strength: best for e-commerce support.