Help Scout vs Gorgias: Which is Better in 2026?
Choosing between Help Scout and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias is our overall pick for customer support workflows. Pick Help Scout if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Help Scout
Customer support for growing teams
Best for you if:
- • Help Scout is a customer service platform with shared inboxes and knowledge base
- • It provides email-based support, docs, and live chat with a focus on simplicity
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  Help Scout |  Gorgias |
|---|---|---|
Starts at | $22/moStandard | $10/monthStarter |
Best For | Customer Support | Customer Support |
Rating | - | - |
Choose Help Scout or Gorgias?
Choose Help Scout if
Customer support for growing teams
- Clean interface
- Great for small teams
- Excellent docs platform
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs $22/mo)
| Feature | Help Scout | Gorgias |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.5/5 649 reviews | ★4.6/5 673 reviews |
| Categories | Customer SupportLive Chat | Customer SupportE-commerce |
In-Depth Analysis
Help Scout
Customer support for growing teams
Strengths
- +Clean interface
- +Great for small teams
- +Excellent docs platform
Weaknesses
- -Limited automation
- -No free tier
Key features
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: Help Scout vs Gorgias
| Plan | Help Scout | Gorgias |
|---|---|---|
| Tier 1 | $22 Standard | $10 month Starter |
| Tier 2 | $44 Plus | $50 month Basic |
| Tier 3 | $65 Pro | $300 month Pro |
| Tier 4 | N/A | $750 month Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on Help Scout pricing and Gorgias pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Neither has user reviews yet.
Go with: Help Scout
Value user reviews?
Neither has user reviews yet.
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.5/5
- Larger review base (673 reviews)
- Our pick for this comparison
Help Scout
- Choose if you want customer support for growing teams
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Help Scout or Gorgias better?
Gorgias is rated in our evaluation. Both are paid.
What are Help Scout and Gorgias used for?
Help Scout: Customer support for growing teams. Gorgias: Customer support helpdesk for e-commerce.
What does Help Scout cost vs Gorgias?
Help Scout is a paid tool. Gorgias is a paid tool. Visit their websites for detailed pricing.