HubSpot Service vs Mojo Helpdesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for HubSpot Service and Mojo Helpdesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, HubSpot Service leads on a free plan; Mojo Helpdesk leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
HubSpot Service
Customer service that connects with sales and marketing
Best for you if:
- • You want good service hub
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Best for you if:
- • You want significantly reduces response times with AI and automation
| At a Glance | HubSpot Service | Mojo Helpdesk |
|---|---|---|
Starts at | Free plan, paid from $20/seat/mo, billed monthly Starter plan | From $14/agent/mo, billed monthly Team plan |
Category | Customer Support Knowledge Base | Customer Support Help Desk |
Rating | 4.4/5 G2 4.4 8,500 reviews | 4.4/5 G2 4.4 · TrustRadius 4.2 243 reviews |
Free plan | No | No |
Watch out for | Onboarding fees for higher tiers | Limited storage on Team tier could incur upgrades. |
Choose HubSpot Service or Mojo Helpdesk?
Choose HubSpot Service if
- You want good service hub
- You want HubSpot integration
Choose Mojo Helpdesk if
- You want significantly reduces response times with AI and automation
- You want easy to set up and use, requiring zero training for agents
- Budget matters ($14/agent/mo, billed monthly vs $20/seat/mo, billed monthly)
In-Depth Analysis
HubSpot Service
Customer service that connects with sales and marketing
HubSpot Service offers a generous Free Tools tier, making it highly accessible for small businesses.
Watch out
Onboarding fees for higher tiers
Strengths
- Pro: Good service hub
- Pro: HubSpot integration
- Pro: Ticketing system
- Pro: Knowledge base
- Pro: Customer portal
Weaknesses
- Con: Expensive standalone
- Con: Best with full HubSpot
- Con: Per-seat pricing
- Con: Learning curve
- Con: Feature limitations
Key features
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Mojo Helpdesk offers a fair pricing structure, especially for small to medium-sized teams.
Watch out
Limited storage on Team tier could incur upgrades.
Strengths
- Pro: Significantly reduces response times with AI and automation.
- Pro: Easy to set up and use, requiring zero training for agents.
- Pro: Comprehensive features for managing tickets, knowledge base, and assets.
- Pro: Offers strong security and compliance features (HIPAA, SOC 2).
- Pro: Customizable and affordable, suitable for various business sizes.
Weaknesses
- Con: The case study mentions a 2026 date, which might be a typo or future-dated content.
- Con: No explicit mention of mobile app availability for agents or customers.
Key features
Plans and prices: HubSpot Service vs Mojo Helpdesk
| Tool | Plans and prices | Source |
|---|---|---|
| HubSpot Service |
| hubspot.com/products/service read Oct 31, 2026 |
| Mojo Helpdesk |
| mojohelpdesk.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on HubSpot Service pricing and Mojo Helpdesk pricing.
Key Takeaways
HubSpot Service
- Has a free plan
Mojo Helpdesk
- Lower entry price: $14/agent/mo, billed monthly vs $20/seat/mo, billed monthly
What the data shows
On the data below, HubSpot Service leads on a free plan; Mojo Helpdesk leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.4/5 from 8,500 reviews for HubSpot Service, 4.4/5 from 243 reviews for Mojo Helpdesk).
- Mojo Helpdesk has the lower entry price: $14/agent/mo, billed monthly (Team) against $20/seat/mo, billed monthly (Starter) for HubSpot Service.
- Only HubSpot Service has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do HubSpot Service and Mojo Helpdesk compare in 2026?
On the data below, HubSpot Service leads on a free plan; Mojo Helpdesk leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.4/5 from 8,500 reviews for HubSpot Service, 4.4/5 from 243 reviews for Mojo Helpdesk). Mojo Helpdesk has the lower entry price: $14/agent/mo, billed monthly (Team) against $20/seat/mo, billed monthly (Starter) for HubSpot Service. Only HubSpot Service has a free plan.
What are HubSpot Service and Mojo Helpdesk used for?
HubSpot Service: Customer service that connects with sales and marketing. Mojo Helpdesk: Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
What does HubSpot Service cost vs Mojo Helpdesk?
HubSpot Service's cheapest paid plan is Starter at $20/seat/mo, billed monthly. Mojo Helpdesk's cheapest paid plan is Team at $14/agent/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between HubSpot Service and Mojo Helpdesk?
HubSpot Service's main strength: good service hub. Mojo Helpdesk's main strength: significantly reduces response times with AI and automation.