Intercom vs Gorgias: Which Should You Choose in 2026?
Choosing between Intercom and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Intercom
AI-first customer service platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 8.5/10)
- • AI-powered customer service
- • Live chat and help desk
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  Intercom |  Gorgias |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | 88/100 | 85/100 |
| Feature | Intercom | Gorgias |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 88 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskLive Chat |
Understanding the Differences
Both Intercom and Gorgias solve similar problems, but they approach them differently.Intercom positions itself as "ai-first customer service platform" while Gorgiasfocuses on "customer support helpdesk for e-commerce". These differences matter depending on what you're trying to accomplish.
When to Choose Intercom
Intercom makes sense if you're looking for a comprehensive paid solution. With a score of 88/100, it's our top pick in this comparison.
When to Choose Gorgias
Gorgias is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Gorgias
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Intercom handles scale better in our testing.
We'd pick: Intercom
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Intercom is built for organizations like yours.
We'd pick: Intercom
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Intercom—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Intercom higher (88/100). But the community has upvoted Gorgias more (0 votes). Pick your source of truth.
Key Takeaways
What Intercom Does Better
- Higher overall score (88/100)
- Our recommendation for most use cases
Consider Gorgias If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Intercom (88/100). But the honest answer is that "better" depends on your situation. Intercom scores higher in our analysis, but Gorgias might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Intercom or Gorgias better?
Based on our analysis, Intercom scores higher with 88/100. Intercom ispaid while Gorgias is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Intercom to Gorgias easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Intercom and Gorgias offer free trials?
Most software in this category offers free trials or free tiers. Intercom is paid with potential trial.Gorgias is paid with potential trial. Visit their websites for current trial offers.