IT Glue vs Confluence: Which is Better in 2026?
Choosing between IT Glue and Confluence comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Confluence is our overall pick for documentation workflows. Pick IT Glue if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Best for you if:
- • Centralizes and structures IT documentation for MSPs.
- • Automates SOP generation and documentation with AI.
Confluence
Team wiki and documentation for Atlassian users
Best for you if:
- • You want to try before committing
- • Team wiki and documentation platform
- • Seamlessly integrates with Jira
| At a Glance |  IT Glue |  Confluence |
|---|---|---|
Starts at | $29/user*/moBasic | 6.40/moStandard |
Best For | Documentation | Documentation |
Rating | - | - |
Choose IT Glue or Confluence?
Choose IT Glue if
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
- Significantly reduces manual documentation effort through AI automation.
- Improves security with features like Password Safe and policy enforcement.
- Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
Choose Confluence if
Team wiki and documentation for Atlassian users
- Enterprise wiki standard
- Good Jira integration
- Templates library
| Feature | IT Glue | Confluence |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.7/5 982 reviews | ★4.4/5 7,915 reviews |
| Categories | DocumentationPassword Managers | DocumentationWriting & Content |
In-Depth Analysis
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Strengths
- +Significantly reduces manual documentation effort through AI automation.
- +Improves security with features like Password Safe and policy enforcement.
- +Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
- +Provides comprehensive visibility into IT environments through various auto-documentation features.
- +Streamlines client reporting with automated QBRs and executive summaries.
Weaknesses
- -Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
- -The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.
Key features
Confluence
Team wiki and documentation for Atlassian users
Strengths
- +Enterprise wiki standard
- +Good Jira integration
- +Templates library
- +Spaces organization
- +Team collaboration
Weaknesses
- -UI cluttered and slow
- -Search often poor
- -Expensive for cloud
- -Can become messy
- -Performance issues
Key features
Pricing: IT Glue vs Confluence
| Plan | IT Glue | Confluence |
|---|---|---|
| Tier 1 | $29/user* Basic | 0 Free |
| Tier 2 | $38/user* SELECT | 6.40 Standard |
| Tier 3 | $44/user* ENTERPRISE | 12.30 Premium |
| Tier 4 | N/A | Contact sales Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on IT Glue pricing and Confluence pricing.
Who Should Use What?
On a budget?
Confluence has a free tier. IT Glue is paid only.
Go with: Confluence
Want the highest-rated option?
Neither has user reviews yet.
Go with: IT Glue
Value user reviews?
Neither has user reviews yet.
Go with: Confluence
3 Questions to Help You Decide
What's your budget?
IT Glue is paid. Confluence is freemium. Confluence lets you start free.
What's your use case?
Both are documentation tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Confluence
- Larger review base (7,915 reviews)
- Free tier available
- Our pick for this comparison
IT Glue
- Higher user rating: 4.7/5 vs 4.4/5
The Bottom Line
Confluence is our pick.
Frequently Asked Questions
Is IT Glue or Confluence better?
Confluence is rated in our evaluation. IT Glue is paid and Confluence is freemium.
What are IT Glue and Confluence used for?
IT Glue: The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.. Confluence: Team wiki and documentation for Atlassian users.
What does IT Glue cost vs Confluence?
IT Glue is a paid tool. Confluence is freemium (free tier + paid plans). Visit their websites for detailed pricing.