IT Glue vs Confluence: Which is Better in 2026?
Choosing between IT Glue and Confluence comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Confluence wins this matchup. Adobe Acrobat is our overall Documentation pick. Clickup Docs is our free Documentation pick. Pick IT Glue if you need its specific feature set.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Best for you if:
- • You want significantly reduces manual documentation effort through AI automation
Confluence
Team wiki and documentation for Atlassian users
Best for you if:
- • You want a free tier before you commit
| At a Glance | IT Glue | Confluence |
|---|---|---|
Starts at | $29/mo Basic | Free Free plan |
Category | Documentation Password Managers | Documentation Writing & Content |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 1,059 reviews | 4.2/5 G2 4.1 · SourceForge 4.7 4,381 reviews |
Free plan | No | Yes |
Watch out for | n/a | Enterprise is annual-only, contact sales for price |
Choose IT Glue or Confluence?
Choose IT Glue if
- You want significantly reduces manual documentation effort through AI automation
- You want improves security with features like Password Safe and policy enforcement
Choose Confluence if
- You want a free tier before you commit
- You want enterprise wiki standard
- You want good Jira integration
In-Depth Analysis
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
IT Glue's pricing, starting at $29/user for Basic and going up to $44/user for Enterprise, appears to be on the higher side compared to some competitors, especially given the per-user model.
Strengths
- Pro: Significantly reduces manual documentation effort through AI automation.
- Pro: Improves security with features like Password Safe and policy enforcement.
- Pro: Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
- Pro: Provides comprehensive visibility into IT environments through various auto-documentation features.
- Pro: Streamlines client reporting with automated QBRs and executive summaries.
Weaknesses
- Con: Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
- Con: The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.
Key features
Confluence
Team wiki and documentation for Atlassian users
Confluence's pricing is fair for small teams, with a generous Free tier and a competitive Standard tier at $6.40/user/month.
Watch out
Enterprise is annual-only, contact sales for price
Strengths
- Pro: Enterprise wiki standard
- Pro: Good Jira integration
- Pro: Templates library
- Pro: Spaces organization
- Pro: Team collaboration
Weaknesses
- Con: UI cluttered and slow
- Con: Search often poor
- Con: Expensive for cloud
- Con: Can become messy
- Con: Performance issues
Key features
Pricing: IT Glue vs Confluence
| Plan | IT Glue | Confluence |
|---|---|---|
| Tier 1 | $29/user* Basic | 0 Free |
| Tier 2 | $38/user* SELECT | 6.40 Standard |
| Tier 3 | $44/user* ENTERPRISE | 12.30 Premium |
| Tier 4 | N/A | Contact sales Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on IT Glue pricing and Confluence pricing.
Key Takeaways
Confluence
- Larger review base (4,381 reviews)
- Free tier available
- Our pick for this comparison
IT Glue
- Higher user rating: 4.6/5 vs 4.2/5
The Bottom Line
Confluence wins this matchup. Adobe Acrobat is our overall Documentation pick. Clickup Docs is our free Documentation pick.
Frequently Asked Questions
Is IT Glue or Confluence better in 2026?
Confluence wins this matchup. Adobe Acrobat is our overall Documentation pick. Clickup Docs is our free Documentation pick. Pick IT Glue for documentation workflows (main strength: significantly reduces manual documentation effort through AI automation). Pick Confluence for documentation workflows (main strength: enterprise wiki standard).
What are IT Glue and Confluence used for?
IT Glue: The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds. Confluence: Team wiki and documentation for Atlassian users.
What does IT Glue cost vs Confluence?
IT Glue's paid plans start at $29/mo (Basic). Confluence pricing is on their site.
What's the main difference between IT Glue and Confluence?
IT Glue's main strength: significantly reduces manual documentation effort through AI automation. Confluence's main strength: enterprise wiki standard.