JivoChat vs Chatwoot: Which is Better in 2026?
Choosing between JivoChat and Chatwoot comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Chatwoot wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick JivoChat if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You want centralizes all customer communications into a single interface, improving efficiency
- • You want offers a wide range of integrations with popular social media and messaging apps
Chatwoot
Open source customer engagement
Best for you if:
- • You want open source
- • You want self-hostable
| At a Glance | JivoChat | Chatwoot |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.5/5 |
Free plan | Yes | Yes |
Choose JivoChat or Chatwoot?
Choose JivoChat if
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
- You want centralizes all customer communications into a single interface, improving efficiency
- You want offers a wide range of integrations with popular social media and messaging apps
Choose Chatwoot if
Open source customer engagement
- You want open source
- You want self-hostable
| Feature | JivoChat | Chatwoot |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.6/5 55 reviews | ★4.5/5 16 reviews |
| Categories | Customer SupportLive Chat | Customer SupportLive Chat |
In-Depth Analysis
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
JivoChat offers a generous Free tier for up to 2 agents, making it very accessible for small businesses.
Strengths
- +Centralizes all customer communications into a single interface, improving efficiency.
- +Offers a wide range of integrations with popular social media and messaging apps.
- +AI Agent and chatbots can automate up to 80% of common customer requests.
- +Provides tools for monitoring team performance and analyzing sales funnels.
- +Includes features like video calls and telephony for richer customer interactions.
Weaknesses
- -The extensive feature set might have a learning curve for new users.
- -Specific pricing details are not immediately available on the landing page, requiring further investigation.
Key features
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- +Open source
- +Self-hostable
- +Multi-channel
Weaknesses
- -Setup required
- -Fewer integrations
Key features
Pricing: JivoChat vs Chatwoot
| Plan | JivoChat | Chatwoot |
|---|---|---|
| Tier 1 | $0 Free | Free Hacker |
| Tier 2 | $28/agent per month if billed annually Basic | $19 agent/month Startups |
| Tier 3 | $42/agent per month if billed annually Professional | $39 agent/month Business |
| Tier 4 | $56/agent per month if billed annually VIP Enterprise | $99 agent/month Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on JivoChat pricing and Chatwoot pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: JivoChat
Want the highest-rated option?
JivoChat: 4.6/5 (55 reviews). Chatwoot: 4.5/5 (16 reviews).
Go with: JivoChat
Value user reviews?
JivoChat: 55 reviews (4.6/5). Chatwoot: 16 reviews (4.5/5).
Go with: JivoChat
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
JivoChat is rated higher: 4.6/5 vs 4.5/5.
Key Takeaways
Chatwoot
- Free tier available
- Our pick for this comparison
JivoChat
- Higher user rating: 4.6/5 vs 4.5/5
- Larger review base (55 reviews)
The Bottom Line
Chatwoot wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to.
Frequently Asked Questions
Is JivoChat or Chatwoot better?
Chatwoot is rated in our evaluation. Both are freemium.
What are JivoChat and Chatwoot used for?
JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.. Chatwoot: Open source customer engagement.
What does JivoChat cost vs Chatwoot?
JivoChat is freemium (free tier + paid plans). Chatwoot is freemium (free tier + paid plans). Visit their websites for detailed pricing.