JivoChat vs Chatwoot: Which Should You Choose in 2026?
Choosing between JivoChat and Chatwoot comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You need help desk features specifically
- • Consolidates all customer communication channels into one platform.
- • Offers live chat, social media, messenger, email, and phone support.
Chatwoot
Open source customer engagement
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need crm features specifically
- • Chatwoot is an open-source customer engagement platform and Intercom alternative
- • It provides live chat, email, social media inbox, and chatbots in one tool
| At a Glance |  JivoChat |  Chatwoot |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Help Desk | CRM |
Rating | —/100 | 83/100 |
| Feature | JivoChat | Chatwoot |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | CRMHelp Desk |
How JivoChat and Chatwoot Compare
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Free tier available
Chatwoot
Open source customer engagement
Free tier available · 83/100 score
JivoChat is a help desk tool. Chatwoot is in crm.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: JivoChat
Want the highest-rated option?
Chatwoot scores 83/100. JivoChat is unrated.
Go with: Chatwoot
Value user reviews?
Neither has user reviews yet.
Go with: Chatwoot
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
JivoChat is a help desk tool. Chatwoot is in crm. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Chatwoot
- Higher score: 83/100 vs unrated
- Free tier available
- Our pick for this comparison
JivoChat
- Better fit for help desk
The Bottom Line
Chatwoot (83/100) is our pick.
Frequently Asked Questions
Is JivoChat or Chatwoot better?
Chatwoot scores 83/100 in our evaluation. Both are freemium.
What are JivoChat and Chatwoot used for?
JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.. Chatwoot: Open source customer engagement.
What does JivoChat cost vs Chatwoot?
JivoChat is freemium (free tier + paid plans). Chatwoot is freemium (free tier + paid plans). Visit their websites for detailed pricing.