Kayako vs Gorgias: Which is Better in 2026?
Choosing between Kayako and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • Unified customer service platform combining email, chat, and social support
- • Builds complete customer journey maps across all touchpoints
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  Kayako |  Gorgias |
|---|---|---|
Starts at | $30/agent/monthGrowth | $10/monthStarter |
Best For | Customer Support | Customer Support |
Rating | - | - |
Choose Kayako or Gorgias?
Choose Kayako if
Unified customer service platform for modern support teams
- Great context across conversations
- Collaborative agent features
- Clean interface
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs $30/agent/month)
| Feature | Kayako | Gorgias |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.0/5 401 reviews | ★4.6/5 673 reviews |
| Categories | Customer SupportLive Chat | Customer SupportE-commerce |
In-Depth Analysis
Kayako
Unified customer service platform for modern support teams
Strengths
- +Great context across conversations
- +Collaborative agent features
- +Clean interface
Weaknesses
- -Pricing can add up with larger teams
- -Mobile app could be better
- -Limited customization options
Key features
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: Kayako vs Gorgias
| Plan | Kayako | Gorgias |
|---|---|---|
| Tier 1 | $30 /agent/month Growth | $10 month Starter |
| Tier 2 | $60 /agent/month Scale | $50 month Basic |
| Tier 3 | custom Enterprise | $300 month Pro |
| Tier 4 | N/A | $750 month Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on Kayako pricing and Gorgias pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Neither has user reviews yet.
Go with: Kayako
Value user reviews?
Neither has user reviews yet.
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.0/5
- Larger review base (673 reviews)
- Our pick for this comparison
Kayako
- Choose if you want unified customer service platform for modern support teams
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Kayako or Gorgias better?
Gorgias is rated in our evaluation. Both are paid.
What are Kayako and Gorgias used for?
Kayako: Unified customer service platform for modern support teams. Gorgias: Customer support helpdesk for e-commerce.
What does Kayako cost vs Gorgias?
Kayako is a paid tool. Gorgias is a paid tool. Visit their websites for detailed pricing.