Kayako vs Gorgias: Which is Better in 2026?
Choosing between Kayako and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Kayako if you need its specific feature set.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You want great context across conversations
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Kayako | Gorgias |
|---|---|---|
Starts at | $30/agent/month Growth | $40/mo Starter |
Category | Customer Support Live Chat | Customer Support E-commerce |
Rating | 4.1/5 G2 4.1 · Capterra 4.0 403 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | No | No |
Choose Kayako or Gorgias?
Choose Kayako if
- You want great context across conversations
- You want collaborative agent features
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Kayako
Unified customer service platform for modern support teams
Kayako's pricing is on the higher side compared to some market alternatives, with the Growth tier starting at $30 per agent/month.
Strengths
- Pro: Great context across conversations
- Pro: Collaborative agent features
- Pro: Clean interface
Weaknesses
- Con: Pricing can add up with larger teams
- Con: Mobile app could be better
- Con: Limited customization options
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Pricing: Kayako vs Gorgias
| Plan | Kayako | Gorgias |
|---|---|---|
| Tier 1 | $30 /agent/month Growth | $40/mo Starter |
| Tier 2 | $60 /agent/month Scale | $77/mo Basic |
| Tier 3 | custom Enterprise | $471/mo Pro |
| Tier 4 | N/A | $1,227/mo Advanced |
| Tier 5 | N/A | Talk to sales Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on Kayako pricing and Gorgias pricing.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.1/5
- Larger review base (716 reviews)
- Our pick for this comparison
Kayako
- Choose if you want unified customer service platform for modern support teams
The Bottom Line
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick.
Frequently Asked Questions
Is Kayako or Gorgias better in 2026?
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Kayako for customer support workflows (main strength: great context across conversations). Pick Gorgias for customer support workflows (main strength: best for e-commerce support).
What are Kayako and Gorgias used for?
Kayako: Unified customer service platform for modern support teams. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Kayako cost vs Gorgias?
Kayako's paid plans start at $30/agent/month (Growth). Gorgias's paid plans start at $40/mo (Starter).
What's the main difference between Kayako and Gorgias?
Kayako's main strength: great context across conversations. Gorgias's main strength: best for e-commerce support.