Kommo vs Zoho CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Kommo and Zoho CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Kommo leads on higher user rating; Zoho CRM leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
Best for you if:
- • You want consolidates all client communication from various messaging apps into one place
Zoho CRM
Affordable sales and customer management for cost-conscious organizations
Best for you if:
- • You want a free tier before you commit
| At a Glance | Kommo | Zoho CRM |
|---|---|---|
Starts at | From $25/user/mo, billed monthly Base plan | Free plan, paid from $20/user/mo, billed monthly Zoho CRM Plus plan |
Category | CRM Sales Engagement | CRM Sales |
Rating | 4.4/5 Capterra 4.5 · G2 4.1 · SourceForge 5.0 349 reviews | 4.2/5 Capterra 4.3 · G2 4.1 9,945 reviews |
Free plan | No | Yes |
Watch out for | Activity limits could incur overage fees | Free plan is limited to 3 users with basic features, outgrown quickly |
Choose Kommo or Zoho CRM?
Choose Kommo if
- You want consolidates all client communication from various messaging apps into one place
- You want offers powerful AI and automation tools to streamline sales and customer service
Choose Zoho CRM if
- You want a free tier before you commit
- You want affordable CRM
- You want good features for price
- Budget matters ($20/user/mo, billed monthly vs $25/user/mo, billed monthly)
In-Depth Analysis
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
The Advanced ($25) and Enterprise ($45) tiers offer increased lead and contact limits, which is a reasonable progression.
Watch out
Activity limits could incur overage fees
Strengths
- Pro: Consolidates all client communication from various messaging apps into one place.
- Pro: Offers powerful AI and automation tools to streamline sales and customer service.
- Pro: Provides a clear visual overview of the sales pipeline.
- Pro: No-code bot builder makes automation accessible without technical skills.
- Pro: Enhances client engagement by meeting them on their preferred communication channels.
Weaknesses
- Con: No free plan available, only a 14-day free trial.
- Con: Pricing is per user, which can add up for larger teams.
- Con: Focus primarily on messaging apps, which might not suit all business communication needs.
Key features
Zoho CRM
Affordable sales and customer management for cost-conscious organizations
Zoho CRM is the best value in the CRM market, full-featured at a fraction of competitors' prices.
Watch out
Free plan is limited to 3 users with basic features, outgrown quickly
Strengths
- Pro: Affordable CRM
- Pro: Good features for price
- Pro: Zoho ecosystem
- Pro: AI assistant (Zia)
- Pro: Customizable
Weaknesses
- Con: UI less polished
- Con: Learning curve
- Con: Integration quirks
- Con: Support varies
- Con: Mobile apps basic
Key features
Plans and prices: Kommo vs Zoho CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Kommo |
| kommo.com/pricing read Nov 1, 2026 |
| Zoho CRM |
| zoho.com/en-us/crm/zohocrm-pricing.html read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Kommo pricing and Zoho CRM pricing.
Key Takeaways
Kommo
- Higher user rating: 4.4/5 vs 4.2/5
Zoho CRM
- Lower entry price: $20/user/mo, billed monthly vs $25/user/mo, billed monthly
- Has a free plan
What the data shows
On the data below, Kommo leads on higher user rating; Zoho CRM leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- Kommo has the higher user rating (4.4/5 from 349 reviews for Kommo, 4.2/5 from 9,945 reviews for Zoho CRM).
- Zoho CRM has the lower entry price: $20/user/mo, billed monthly (Zoho CRM Plus) against $25/user/mo, billed monthly (Base) for Kommo.
- Only Zoho CRM has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Kommo and Zoho CRM compare in 2026?
On the data below, Kommo leads on higher user rating; Zoho CRM leads on lower entry price and a free plan. We do not name an overall winner for this pair. Kommo has the higher user rating (4.4/5 from 349 reviews for Kommo, 4.2/5 from 9,945 reviews for Zoho CRM). Zoho CRM has the lower entry price: $20/user/mo, billed monthly (Zoho CRM Plus) against $25/user/mo, billed monthly (Base) for Kommo. Only Zoho CRM has a free plan.
What are Kommo and Zoho CRM used for?
Kommo: Boost sales and manage client communications across all messaging apps in one unified CRM. Zoho CRM: Affordable sales and customer management for cost-conscious organizations.
What does Kommo cost vs Zoho CRM?
Kommo's cheapest paid plan is Base at $25/user/mo, billed monthly. Zoho CRM's cheapest paid plan is Zoho CRM Plus at $20/user/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Kommo and Zoho CRM?
Kommo's main strength: consolidates all client communication from various messaging apps into one place. Zoho CRM's main strength: affordable CRM.