PagerDuty vs Incident.io: Which Should You Choose in 2026?
Choosing between PagerDuty and Incident.io comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
PagerDuty
Incident management platform
Best for you if:
- • You want the higher-rated option (8.6/10 vs 8.5/10)
- • You want to try before committing
- • You need workflow automation features specifically
- • Incident management for on-call teams
- • Smart routing gets the right person every time
Incident.io
Incident management built for Slack
Best for you if:
- • You need team chat features specifically
- • Manage incidents from Slack or Teams
- • Automated runbooks speed up resolution
| At a Glance |  PagerDuty |  Incident.io |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Workflow Automation | Team Chat |
Rating | 86/100 | 85/100 |
| Feature | PagerDuty | Incident.io |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 86 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Workflow AutomationMonitoring | Team ChatWorkflow Automation |
How PagerDuty and Incident.io Compare
PagerDuty
Incident management platform
Free tier available · 86/100 score
Incident.io
Incident management built for Slack
Paid · 85/100 score
PagerDuty is a workflow automation tool. Incident.io is in team chat.
Who Should Use What?
On a budget?
PagerDuty has a free tier. Incident.io is paid only.
Go with: PagerDuty
Want the highest-rated option?
PagerDuty: 86/100. Incident.io: 85/100.
Go with: PagerDuty
Value user reviews?
Neither has user reviews yet.
Go with: PagerDuty
3 Questions to Help You Decide
What's your budget?
PagerDuty is freemium. Incident.io is paid. PagerDuty lets you start free.
What's your use case?
PagerDuty is a workflow automation tool. Incident.io is in team chat. Pick the category that matches your needs.
How important are ratings?
PagerDuty scores higher: 86/100 vs 85/100.
Key Takeaways
PagerDuty
- Higher score: 86/100 vs 85
- Free tier available
- Our pick for this comparison
Incident.io
- Better fit for team chat
The Bottom Line
PagerDuty (86/100) is our pick.
Frequently Asked Questions
Is PagerDuty or Incident.io better?
PagerDuty scores 86/100 in our evaluation. PagerDuty is freemium and Incident.io is paid.
What are PagerDuty and Incident.io used for?
PagerDuty: Incident management platform. Incident.io: Incident management built for Slack.
What does PagerDuty cost vs Incident.io?
PagerDuty is freemium (free tier + paid plans). Incident.io is a paid tool. Visit their websites for detailed pricing.