Promoter.io vs Delighted: Which is Better in 2026?
Choosing between Promoter.io and Delighted comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Delighted is our overall pick for survey tools workflows. Pick Promoter.io if you need customer feedback.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Promoter.io
Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.
Best for you if:
- • You need customer feedback features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates feedback collection, analysis, and action with flexible workflows.
Delighted
Gather actionable customer feedback simply
Best for you if:
- • You need survey tools features specifically
- • Customer feedback and NPS surveys
- • Easy to set up and customize
| At a Glance |  Promoter.io |  Delighted |
|---|---|---|
Starts at | Free tier + paid plansFree tier available | $224/monthPremium |
Best For | Customer Feedback | Survey Tools |
Rating | - | - |
Choose Promoter.io or Delighted?
Choose Promoter.io if
Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.
- Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Automated workflows streamline feedback management and action.
- Omnichannel distribution maximizes survey response rates.
- Your work is customer feedback-shaped, not survey tools-shaped
Choose Delighted if
Gather actionable customer feedback simply
- NPS surveys
- Simple to use
- Good response rates
- Your work is survey tools-shaped, not customer feedback-shaped
| Feature | Promoter.io | Delighted |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | No ratings yet | ★4.8/5 101 reviews |
| Categories | Customer FeedbackSurvey Tools | Survey ToolsCustomer Feedback |
In-Depth Analysis
Promoter.io
Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Automated workflows streamline feedback management and action.
- +Omnichannel distribution maximizes survey response rates.
- +Real-time insights allow for quick issue identification and resolution.
- +Seamless integration with popular e-commerce and support tools.
Weaknesses
- -Specific pricing details are not available on the provided pages.
- -The content mentions both 'Promoter.io' and 'Retently', which could be confusing for users.
Key features
Delighted
Gather actionable customer feedback simply
Strengths
- +NPS surveys
- +Simple to use
- +Good response rates
- +Clean design
- +Good integrations
Weaknesses
- -Limited survey types
- -Per-response pricing
- -Basic analytics
- -Qualtrics owned
- -Less features than alternatives
Key features
Pricing: Promoter.io vs Delighted
| Plan | Promoter.io | Delighted |
|---|---|---|
| Tier 1 | N/A | Free Free |
| Tier 2 | N/A | $224 month Premium |
| Tier 3 | N/A | $449 month Premium Plus |
Pricing verified from each vendor's public pricing page. Compare in detail on Promoter.io pricing and Delighted pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Promoter.io
Want the highest-rated option?
Neither has user reviews yet.
Go with: Promoter.io
Value user reviews?
Neither has user reviews yet.
Go with: Delighted
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Promoter.io is a customer feedback tool. Delighted is in survey tools. Pick the category that matches your needs.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Delighted
- Free tier available
- Our pick for this comparison
Promoter.io
- Better fit for customer feedback
The Bottom Line
Delighted is our pick.
Frequently Asked Questions
Is Promoter.io or Delighted better?
Delighted is rated in our evaluation. Both are freemium.
What are Promoter.io and Delighted used for?
Promoter.io: Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.. Delighted: Gather actionable customer feedback simply.
What does Promoter.io cost vs Delighted?
Promoter.io is freemium (free tier + paid plans). Delighted is freemium (free tier + paid plans). Visit their websites for detailed pricing.