Pure Chat vs Livechat: Which is Better in 2026?
Choosing between Pure Chat and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Livechat wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Pure Chat if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Best for you if:
- • You want easy to set up and intuitive to use
- • You want highly customizable chat widget to match branding
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
- • You want many integrations
| At a Glance | Pure Chat | Livechat |
|---|---|---|
Starts at | $39/moGrowth | $20/moStarter |
Best For | Live Chat | Live Chat |
Rating | 4.5/5 | 4.0/5 |
Free plan | No | No |
Choose Pure Chat or Livechat?
Choose Pure Chat if
The easiest & fastest way to add live chat to your website for instant customer communication.
- You want easy to set up and intuitive to use
- You want highly customizable chat widget to match branding
Choose Livechat if
Customer service chat software
- You want good live chat tool
- You want many integrations
| Feature | Pure Chat | Livechat |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.5/5 544 reviews | ★4.0/5 2,049 reviews |
| Categories | Live ChatCustomer Support | Live ChatCustomer Support |
In-Depth Analysis
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Pure Chat's pricing is fair, especially for the features offered.
Strengths
- +Easy to set up and intuitive to use
- +Highly customizable chat widget to match branding
- +Mobile apps for managing chats on-the-go
- +Provides canned responses for quick and accurate replies
- +Offers a 30-day free trial of the PRO plan
Weaknesses
- -No free tier available after the trial period
- -SMS notifications are limited even in paid plans
- -Growth plan supports only one website
Key features
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Pricing: Pure Chat vs Livechat
| Plan | Pure Chat | Livechat |
|---|---|---|
| Tier 1 | $39/mo Growth | $20 Starter |
| Tier 2 | $79/mo PRO | $41 Team |
| Tier 3 | N/A | $59 Business |
Pricing verified from each vendor's public pricing page. Compare in detail on Pure Chat pricing and Livechat pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Livechat
Want the highest-rated option?
Pure Chat: 4.5/5 (544 reviews). Livechat: 4.0/5 (2,049 reviews).
Go with: Pure Chat
Value user reviews?
Pure Chat: 544 reviews (4.5/5). Livechat: 2,049 reviews (4.0/5).
Go with: Livechat
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are live chat tools. Compare their specific features to decide.
How important are ratings?
Pure Chat is rated higher: 4.5/5 vs 4.0/5.
Key Takeaways
Livechat
- Larger review base (2,049 reviews)
- Our pick for this comparison
Pure Chat
- Higher user rating: 4.5/5 vs 4.0/5
The Bottom Line
Livechat wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to.
Frequently Asked Questions
Is Pure Chat or Livechat better?
Livechat is rated in our evaluation. Both are paid.
What are Pure Chat and Livechat used for?
Pure Chat: The easiest & fastest way to add live chat to your website for instant customer communication.. Livechat: Customer service chat software.
What does Pure Chat cost vs Livechat?
Pure Chat is a paid tool. Livechat is a paid tool. Visit their websites for detailed pricing.