Pure Chat vs Livechat: Which is Better in 2026?
Choosing between Pure Chat and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Best for you if:
- • Adds live chat to websites for instant customer communication.
- • Offers mobile apps for managing chats on the go.
Livechat
Customer service chat software
Best for you if:
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
| At a Glance |  Pure Chat |  Livechat |
|---|---|---|
Starts at | $39/moGrowth | $20/moStarter |
Best For | Live Chat | Live Chat |
Rating | 4.5/5 | 4.5/5 |
Choose Pure Chat or Livechat?
Choose Pure Chat if
The easiest & fastest way to add live chat to your website for instant customer communication.
- Easy to set up and intuitive to use
- Highly customizable chat widget to match branding
- Mobile apps for managing chats on-the-go
Choose Livechat if
Customer service chat software
- Good live chat tool
- Many integrations
- Chatbot builder
| Feature | Pure Chat | Livechat |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.5/5 526 reviews | ★4.5/5 2,362 reviews |
| Categories | Live ChatCustomer Support | Live ChatCustomer Support |
In-Depth Analysis
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Strengths
- +Easy to set up and intuitive to use
- +Highly customizable chat widget to match branding
- +Mobile apps for managing chats on-the-go
- +Provides canned responses for quick and accurate replies
- +Offers a 30-day free trial of the PRO plan
Weaknesses
- -No free tier available after the trial period
- -SMS notifications are limited even in paid plans
- -Growth plan supports only one website
Key features
Livechat
Customer service chat software
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Pricing: Pure Chat vs Livechat
| Plan | Pure Chat | Livechat |
|---|---|---|
| Tier 1 | $39/mo Growth | $20 Starter |
| Tier 2 | $79/mo PRO | $41 Team |
| Tier 3 | N/A | $59 Business |
Pricing verified from each vendor's public pricing page. Compare in detail on Pure Chat pricing and Livechat pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Livechat
Want the highest-rated option?
Pure Chat: 4.5/5 (526 reviews). Livechat: 4.5/5 (2,362 reviews).
Go with: Pure Chat
Value user reviews?
Pure Chat: 526 reviews (4.5/5). Livechat: 2,362 reviews (4.5/5).
Go with: Livechat
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are live chat tools. Compare their specific features to decide.
How important are ratings?
Both are rated 4.5/5.
Key Takeaways
Livechat
- Larger review base (2,362 reviews)
- Our pick for this comparison
Pure Chat
- Choose if you want the easiest & fastest way to add live chat to your website for instant customer communication
The Bottom Line
Livechat is our pick.
Frequently Asked Questions
Is Pure Chat or Livechat better?
Livechat is rated in our evaluation. Both are paid.
What are Pure Chat and Livechat used for?
Pure Chat: The easiest & fastest way to add live chat to your website for instant customer communication.. Livechat: Customer service chat software.
What does Pure Chat cost vs Livechat?
Pure Chat is a paid tool. Livechat is a paid tool. Visit their websites for detailed pricing.