Replium vs Gorgias: Which is Better in 2026?
Choosing between Replium and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Replium if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Replium
Help center and live chat for teams without support
Best for you if:
- • One or two people answering customer questions alongside their other work, at a company with no dedicated support team
- • You want a free tier before you commit
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
| At a Glance | Replium | Gorgias |
|---|---|---|
Starts at | FreeFree tier available | $40/moStarter |
Best For | Customer Support | Customer Support |
Rating | - | 4.6/5G2 4.6 · Capterra 4.6 |
Free plan | Yes | No |
Watch out for | Pro tier requires custom quote, no set dollar amount, so you can't budget upfront | n/a |
Choose Replium or Gorgias?
Choose Replium if
Help center and live chat for teams without support
- One or two people answering customer questions alongside their other work, at a company with no dedicated support team
- You want a free tier before you commit
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
| Feature | Replium | Gorgias |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | No ratings yet | ★4.6/5 716 reviews |
| Categories | Customer SupportLive Chat | Customer SupportE-commerce |
In-Depth Analysis
Replium
Help center and live chat for teams without support
The Pro tier's custom pricing is a fair step-up for scaling teams, though the lack of a published price could be a hurdle for budget-conscious buyers.
Watch out
Pro tier requires custom quote, no set dollar amount, so you can't budget upfront
Weaknesses
- -Teams that need AI auto-resolution, voice support, or self-hosting. None of those exist in Replium today.
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: Replium vs Gorgias
| Plan | Replium | Gorgias |
|---|---|---|
| Tier 1 | 0 month Free | $40/mo Starter |
| Tier 2 | Custom Pro | $77/mo Basic |
| Tier 3 | N/A | $471/mo Pro |
| Tier 4 | N/A | $1,227/mo Advanced |
| Tier 5 | N/A | Talk to sales Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on Replium pricing and Gorgias pricing.
Who Should Use What?
On a budget?
Replium has a free tier. Gorgias is paid only.
Go with: Replium
Want the highest-rated option?
Gorgias is rated 4.6/5. Replium has no ratings yet.
Go with: Gorgias
Value user reviews?
Replium: no ratings yet. Gorgias: 716 reviews (4.6/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Replium is freemium. Gorgias is paid. Replium lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated 4.6/5; Replium has no ratings yet.
Key Takeaways
Gorgias
- Our pick for this comparison
Replium
- Has a free tier
The Bottom Line
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Replium has a free tier if you want to test without paying.
Frequently Asked Questions
Is Replium or Gorgias better?
Gorgias is rated in our evaluation. Replium is freemium and Gorgias is paid.
What are Replium and Gorgias used for?
Replium: Help center and live chat for teams without support. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Replium cost vs Gorgias?
Replium is freemium (free tier + paid plans). Gorgias is a paid tool. Visit their websites for detailed pricing.