Salesforce vs Freshsales: Which Should You Choose in 2026?
Choosing between Salesforce and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Salesforce
The #1 CRM platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 8.2/10)
- • You need marketing automation features specifically
- • The world's #1 CRM platform
- • Enterprise-grade with endless customization
Freshsales
Intelligent sales CRM
Best for you if:
- • You want to try before committing
- • You need sales enablement features specifically
- • AI-powered CRM by Freshworks
- • Sales automation and pipeline management
| At a Glance |  Salesforce |  Freshsales |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Marketing Automation | Sales Enablement |
Rating | 88/100 | 82/100 |
| Feature | Salesforce | Freshsales |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 88 | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Marketing AutomationCRM | Sales EnablementRevenue Intelligence |
How Salesforce and Freshsales Compare
Salesforce
The #1 CRM platform
Paid · 88/100 score
Freshsales
Intelligent sales CRM
Free tier available · 82/100 score
Salesforce is a marketing automation tool. Freshsales is in sales enablement.
Who Should Use What?
On a budget?
Freshsales has a free tier. Salesforce is paid only.
Go with: Freshsales
Want the highest-rated option?
Salesforce: 88/100. Freshsales: 82/100.
Go with: Salesforce
Value user reviews?
Neither has user reviews yet.
Go with: Salesforce
3 Questions to Help You Decide
What's your budget?
Salesforce is paid. Freshsales is freemium. Freshsales lets you start free.
What's your use case?
Salesforce is a marketing automation tool. Freshsales is in sales enablement. Pick the category that matches your needs.
How important are ratings?
Salesforce scores higher: 88/100 vs 82/100.
Key Takeaways
Salesforce
- Higher score: 88/100 vs 82
- Our pick for this comparison
Freshsales
- Has a free tier
- Better fit for sales enablement
The Bottom Line
Salesforce (88/100) is our pick. Freshsales has a free tier if you want to test without paying.
Frequently Asked Questions
Is Salesforce or Freshsales better?
Salesforce scores 88/100 in our evaluation. Salesforce is paid and Freshsales is freemium.
What are Salesforce and Freshsales used for?
Salesforce: The #1 CRM platform. Freshsales: Intelligent sales CRM.
What does Salesforce cost vs Freshsales?
Salesforce is a paid tool. Freshsales is freemium (free tier + paid plans). Visit their websites for detailed pricing.