Smartsupp vs Livechat: Which is Better in 2026?
Choosing between Smartsupp and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Livechat wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Smartsupp if you need customer support.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Best for you if:
- • You want a free tier before you commit
- • You want consolidates multiple communication channels into one platform
- • You want aI Shopping Assistant can significantly reduce support workload and improve customer experience
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
- • You want many integrations
| At a Glance | Smartsupp | Livechat |
|---|---|---|
Starts at | FreeFree tier available | $20/moStarter |
Best For | Customer Support | Live Chat |
Rating | 4.7/5 | 4.0/5 |
Free plan | Yes | No |
Choose Smartsupp or Livechat?
Choose Smartsupp if
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
- You want a free tier before you commit
- You want consolidates multiple communication channels into one platform
- You want aI Shopping Assistant can significantly reduce support workload and improve customer experience
- Your work is customer support-shaped, not live chat-shaped
Choose Livechat if
Customer service chat software
- You want good live chat tool
- You want many integrations
- Your work is live chat-shaped, not customer support-shaped
| Feature | Smartsupp | Livechat |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.7/5 1,419 reviews | ★4.0/5 2,049 reviews |
| Categories | Customer SupportLive Chat | Live ChatCustomer Support |
In-Depth Analysis
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Smartsupp offers a generous Free tier, making it accessible for small businesses.
Strengths
- +Consolidates multiple communication channels into one platform.
- +AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- +Offers a free plan for basic live chat functionality.
- +Strong focus on e-commerce with features like product recommendations and lead generation.
- +Provides tools for team management and performance tracking.
Weaknesses
- -Advanced AI features and higher conversation limits are only available in paid plans.
- -Pricing scales with the number of live chat conversations, which might be unpredictable for some businesses.
- -The most comprehensive features are in the highest-tier 'Ultimate' plan, which is significantly more expensive.
Key features
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Pricing: Smartsupp vs Livechat
| Plan | Smartsupp | Livechat |
|---|---|---|
| Tier 1 | $0 Forever Free | $20 Starter |
| Tier 2 | $14 per month /billed annually Standard | $41 Team |
| Tier 3 | $24 per month /billed annually Pro | $59 Business |
| Tier 4 | $239 per month /billed annually Ultimate | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Smartsupp pricing and Livechat pricing.
Who Should Use What?
On a budget?
Smartsupp has a free tier. Livechat is paid only.
Go with: Smartsupp
Want the highest-rated option?
Smartsupp: 4.7/5 (1,419 reviews). Livechat: 4.0/5 (2,049 reviews).
Go with: Smartsupp
Value user reviews?
Smartsupp: 1,419 reviews (4.7/5). Livechat: 2,049 reviews (4.0/5).
Go with: Livechat
3 Questions to Help You Decide
What's your budget?
Smartsupp is freemium. Livechat is paid. Smartsupp lets you start free.
What's your use case?
Smartsupp is a customer support tool. Livechat is in live chat. Pick the category that matches your needs.
How important are ratings?
Smartsupp is rated higher: 4.7/5 vs 4.0/5.
Key Takeaways
Livechat
- Larger review base (2,049 reviews)
- Our pick for this comparison
Smartsupp
- Has a free tier
- Higher user rating: 4.7/5 vs 4.0/5
- Better fit for customer support
The Bottom Line
Livechat wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Smartsupp has a free tier if you want to test without paying.
Frequently Asked Questions
Is Smartsupp or Livechat better?
Livechat is rated in our evaluation. Smartsupp is freemium and Livechat is paid.
What are Smartsupp and Livechat used for?
Smartsupp: Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.. Livechat: Customer service chat software.
What does Smartsupp cost vs Livechat?
Smartsupp is freemium (free tier + paid plans). Livechat is a paid tool. Visit their websites for detailed pricing.