tawk.to vs Gorgias: Which is Better in 2026?
Choosing between tawk.to and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Best for you if:
- • You need something completely free
- • You need live chat features specifically
- • Tawk.to is a free live chat and messaging app for websites
- • It provides real-time chat with unlimited agents and customization
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • You need customer support features specifically
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  tawk.to |  Gorgias |
|---|---|---|
Starts at | FreeFree tier available | $10/monthStarter |
Best For | Live Chat | Customer Support |
Rating | 4.3/5 | 4.6/5 |
Free plan | Yes | No |
Choose tawk.to or Gorgias?
Choose tawk.to if
Free live chat with unlimited agents, ticketing, and CRM
- Completely free
- Unlimited agents
- Good features
- You want a fully free tool (Gorgias requires payment)
- Your work is live chat-shaped, not customer support-shaped
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Your work is customer support-shaped, not live chat-shaped
| Feature | tawk.to | Gorgias |
|---|---|---|
| Pricing Model | Free | Paid |
| User Rating | ★4.3/5 257 reviews | ★4.6/5 715 reviews |
| Categories | Live ChatCustomer Support | Customer SupportE-commerce |
In-Depth Analysis
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
tawk.to's pricing is incredibly generous, offering a fully-featured live chat solution for free.
Watch out
Hired Agents at $1/hour can add up
Strengths
- +Completely free
- +Unlimited agents
- +Good features
Weaknesses
- -Revenue from upsells
- -Branding on free
Key features
Gorgias
Customer support helpdesk for e-commerce
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: tawk.to vs Gorgias
| Plan | tawk.to | Gorgias |
|---|---|---|
| Tier 1 | Free Free Forever | $10 month Starter |
| Tier 2 | N/A | $50 month Basic |
| Tier 3 | N/A | $300 month Pro |
| Tier 4 | N/A | $750 month Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on tawk.to pricing and Gorgias pricing.
Who Should Use What?
On a budget?
tawk.to is free. Gorgias is paid.
Go with: tawk.to
Want the highest-rated option?
tawk.to: 4.3/5 (257 reviews). Gorgias: 4.6/5 (715 reviews).
Go with: Gorgias
Value user reviews?
tawk.to: 257 reviews (4.3/5). Gorgias: 715 reviews (4.6/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
tawk.to is free. Gorgias is paid. Go with tawk.to if free matters most.
What's your use case?
tawk.to is a live chat tool. Gorgias is in customer support. Pick the category that matches your needs.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.3/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.3/5
- Larger review base (715 reviews)
- Our pick for this comparison
tawk.to
- Completely free
- Better fit for live chat
The Bottom Line
Gorgias is our pick. That said, tawk.to is free, hard to beat on price.
Frequently Asked Questions
Is tawk.to or Gorgias better?
Gorgias is rated in our evaluation. tawk.to is free and Gorgias is paid.
What are tawk.to and Gorgias used for?
tawk.to: Free live chat with unlimited agents, ticketing, and CRM. Gorgias: Customer support helpdesk for e-commerce.
What does tawk.to cost vs Gorgias?
tawk.to is completely free. Gorgias is a paid tool. Visit their websites for detailed pricing.