Town vs Smartsheet: Which is Better in 2026?
Choosing between Town and Smartsheet comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Smartsheet is our overall pick for project management workflows. Pick Town if you need productivity.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Town
Town
Best for you if:
- • You want to try before committing
- • You need productivity features specifically
- • AI personal assistant that learns your working style and executes tasks across email, Slack, and 50+ integrations without constant prompting
- • Supports custom recurring routines, morning briefings, meeting prep, and person research lookups on a credit-based usage model
Smartsheet
Spreadsheet-based project management for complex enterprise workflows
Best for you if:
- • You need project management features specifically
- • Smartsheet is a work management platform with spreadsheet-like interface
- • It provides project management, automation, and collaboration features
| At a Glance |  Town |  Smartsheet |
|---|---|---|
Starts at | FreeFree tier available | $9/moPro |
Best For | Productivity | Project Management |
Rating | - | 4.4/5 |
Free plan | Yes | No |
Choose Town or Smartsheet?
Choose Town if
Town
- Broad integration coverage spanning Gmail, Slack, HubSpot, Salesforce, Notion, GitHub, and 50+ other tools out of the box
- Learns individual working style from day one without lengthy onboarding, enabling personalized drafts and task handling quickly
- Supports recurring routine automation for common knowledge-worker tasks like briefings, summaries, and expense tracking
- Your work is productivity-shaped, not project management-shaped
Choose Smartsheet if
Spreadsheet-based project management for complex enterprise workflows
- Spreadsheet-like PM
- Good for Excel users
- Automation features
- Your work is project management-shaped, not productivity-shaped
| Feature | Town | Smartsheet |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | No ratings yet | ★4.4/5 27,013 reviews |
| Categories | Productivity | Project ManagementProductivity |
In-Depth Analysis
Town
Town
Strengths
- +Broad integration coverage spanning Gmail, Slack, HubSpot, Salesforce, Notion, GitHub, and 50+ other tools out of the box
- +Learns individual working style from day one without lengthy onboarding, enabling personalized drafts and task handling quickly
- +Supports recurring routine automation for common knowledge-worker tasks like briefings, summaries, and expense tracking
- +Privacy-first stance: user data is not sold and does not train AI models unless the user explicitly opts in
Weaknesses
- -Credit-based billing adds unpredictability for power users; overage rates ($0.032 to $0.044 per credit) can accumulate quickly on higher-volume plans
- -Person research lookups are capped on all but the most expensive individual plan, limiting usefulness for sales and recruiting workflows on lower tiers
- -Team and Business pricing is not publicly listed, requiring a sales conversation before evaluating cost for larger organizations
Smartsheet
Spreadsheet-based project management for complex enterprise workflows
Strengths
- +Spreadsheet-like PM
- +Good for Excel users
- +Automation features
- +Enterprise ready
- +Good templates
Weaknesses
- -Expensive
- -Can be confusing
- -Less flexible than others
- -Mobile app limited
- -Learning curve
Key features
Pricing: Town vs Smartsheet
| Plan | Town | Smartsheet |
|---|---|---|
| Tier 1 | $0 forever Free | $9 Pro |
| Tier 2 | $15/month Starter | $24 Business |
| Tier 3 | $49/month Pro | Custom Enterprise |
| Tier 4 | $99/month Power | Custom Advanced Work Management |
| Tier 5 | $199/month Power Plus | N/A |
| Tier 6 | Contact us Team | N/A |
| Tier 7 | Contact us Business | N/A |
| Tier 8 | Contact us Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Town pricing and Smartsheet pricing.
Who Should Use What?
On a budget?
Town has a free tier. Smartsheet is paid only.
Go with: Town
Want the highest-rated option?
Smartsheet is rated 4.4/5. Town has no ratings yet.
Go with: Smartsheet
Value user reviews?
Town: no ratings yet. Smartsheet: 27,013 reviews (4.4/5).
Go with: Smartsheet
3 Questions to Help You Decide
What's your budget?
Town is freemium. Smartsheet is paid. Town lets you start free.
What's your use case?
Town is a productivity tool. Smartsheet is in project management. Pick the category that matches your needs.
How important are ratings?
Smartsheet is rated 4.4/5; Town has no ratings yet.
Key Takeaways
Smartsheet
- Our pick for this comparison
Town
- Has a free tier
- Better fit for productivity
The Bottom Line
Smartsheet is our pick. Town has a free tier if you want to test without paying.
Frequently Asked Questions
Is Town or Smartsheet better?
Smartsheet is rated in our evaluation. Town is freemium and Smartsheet is paid.
What are Town and Smartsheet used for?
Town: Town. Smartsheet: Spreadsheet-based project management for complex enterprise workflows.
What does Town cost vs Smartsheet?
Town is freemium (free tier + paid plans). Smartsheet is a paid tool. Visit their websites for detailed pricing.