Troops vs Microsoft Dynamics 365: Which is Better in 2026?
Choosing between Troops and Microsoft Dynamics 365 comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Troops wins this matchup. Our overall CRM pick is HubSpot. Our free CRM pick is Apollo. Pick Microsoft Dynamics 365 if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Best for you if:
- • You want deep integration with Salesforce clouds enhances CRM workflows
- • You want aI and automation capabilities significantly speed up routine processes
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Best for you if:
- • You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- • You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
| At a Glance | Troops | Microsoft Dynamics 365 |
|---|---|---|
Starts at | Custom | $65/moSales Professional |
Best For | CRM | CRM |
Rating | - | 4.1/5 |
Free plan | No | No |
Choose Troops or Microsoft Dynamics 365?
Choose Troops if
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
- You want deep integration with Salesforce clouds enhances CRM workflows
- You want aI and automation capabilities significantly speed up routine processes
Choose Microsoft Dynamics 365 if
Enterprise CRM and ERP cloud solution
- You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
| Feature | Troops | Microsoft Dynamics 365 |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | No ratings yet | ★4.1/5 7,475 reviews |
| Categories | CRMWorkflow Automation | CRMSales |
In-Depth Analysis
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Strengths
- +Deep integration with Salesforce clouds enhances CRM workflows.
- +AI and automation capabilities significantly speed up routine processes.
- +Reduces context switching by centralizing apps and data.
- +Improves team productivity and collaboration across various departments.
- +Offers a secure and compliant environment for business operations.
Weaknesses
- -Requires an existing Salesforce subscription for full integration benefits.
- -Slack is an add-on product, incurring additional costs beyond standard Salesforce subscriptions.
Key features
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Microsoft Dynamics 365 offers a competitive pricing structure, particularly for its Enterprise CRM and ERP solutions.
Watch out
Potential for data storage overage fees
Strengths
- +Utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation.
- +Offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations.
- +Provides significant cost savings, with one customer reporting a 40% reduction in total cost of ownership compared to previous solutions.
- +Improves operational efficiency and productivity through generative AI, automation, IoT, and Mixed Reality capabilities.
- +Highly flexible and adaptable, allowing businesses to customize solutions with apps from Microsoft Marketplace to meet specific industry needs.
Weaknesses
- -The extensive range of applications and features might lead to a steep learning curve for new users.
- -Implementation and integration with existing systems could be complex and require significant resources.
- -Pricing structures are not immediately transparent and require exploring different options for each application, potentially leading to unexpected costs.
Key features
Pricing: Troops vs Microsoft Dynamics 365
| Plan | Troops | Microsoft Dynamics 365 |
|---|---|---|
| Tier 1 | N/A | $65 Sales Professional |
| Tier 2 | N/A | $105 Sales Enterprise |
| Tier 3 | N/A | $70 Business Central Essentials |
| Tier 4 | N/A | $100 Business Central Premium |
Pricing verified from each vendor's public pricing page. Compare in detail on Troops pricing and Microsoft Dynamics 365 pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Troops
Want the highest-rated option?
Microsoft Dynamics 365 is rated 4.1/5. Troops has no ratings yet.
Go with: Microsoft Dynamics 365
Value user reviews?
Troops: no ratings yet. Microsoft Dynamics 365: 7,475 reviews (4.1/5).
Go with: Microsoft Dynamics 365
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Microsoft Dynamics 365 is rated 4.1/5; Troops has no ratings yet.
Key Takeaways
Troops
- Our pick for this comparison
Microsoft Dynamics 365
- Choose if you want enterprise CRM and ERP cloud solution
The Bottom Line
Troops wins this matchup. Our overall CRM pick is HubSpot. Our free CRM pick is Apollo.
Frequently Asked Questions
Is Troops or Microsoft Dynamics 365 better?
Troops is rated in our evaluation. Both are paid.
What are Troops and Microsoft Dynamics 365 used for?
Troops: Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.. Microsoft Dynamics 365: Enterprise CRM and ERP cloud solution.
What does Troops cost vs Microsoft Dynamics 365?
Troops is a paid tool. Microsoft Dynamics 365 is a paid tool. Visit their websites for detailed pricing.