Unthread Slack vs Gladly: Which Should You Choose in 2026?
Choosing between Unthread Slack and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Unthread Slack
AI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.
Best for you if:
- • AI-native helpdesk integrated directly into Slack for efficient support.
- • Automates ticket resolution and workflows using agentic AI.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Unthread Slack |  Gladly |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | 82/100 |
| Feature | Unthread Slack | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskAI Agents | Help DeskCall Center |
How Unthread Slack and Gladly Compare
Unthread Slack
AI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.
Paid
Gladly
Customer service platform focused on people
Paid · 82/100 score
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gladly
Want the highest-rated option?
Gladly scores 82/100. Unthread Slack is unrated.
Go with: Gladly
Value user reviews?
Neither has user reviews yet.
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gladly
- Higher score: 82/100 vs unrated
- Our pick for this comparison
Unthread Slack
The Bottom Line
Gladly (82/100) is our pick.
Frequently Asked Questions
Is Unthread Slack or Gladly better?
Gladly scores 82/100 in our evaluation. Both are paid.
What are Unthread Slack and Gladly used for?
Unthread Slack: AI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.. Gladly: Customer service platform focused on people.
What does Unthread Slack cost vs Gladly?
Unthread Slack is a paid tool. Gladly is a paid tool. Visit their websites for detailed pricing.