Unthread Slack

Unthread is an AI-native helpdesk designed to streamline support operations directly within Slack. It enables teams to resolve tickets faster through end-to-end workflow automations powered by agentic AI. The platform integrates all support channels, including Slack DMs, messages, emails, and customer portals, into a unified inbox, allowing support agents to manage conversations without leaving Slack. Unthread is built for fast-moving teams across various departments like IT, HR, customer support, employee support, and RevOps, from startups to enterprises. It leverages AI for tasks such as ticket deflection, automated responses, knowledge gap identification, and advanced analytics. The tool also offers powerful automations that integrate with existing tools, a flexible API for custom workflows, and enterprise-grade security features. Key benefits include significantly reducing ticket resolution times, automating up to 40% of tickets, maintaining a personal touch in customer support while gaining performance insights, and empowering teams with seamless collaboration and access to the right tools.