Xactly vs Freshsales: Which is Better in 2026?
Choosing between Xactly and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Freshsales is our overall pick for CRM workflows. Pick Xactly if you need sales.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Xactly
Transform sales performance with intelligent incentive compensation and sales planning solutions.
Best for you if:
- • You need sales features specifically
- • Automates complex sales commission calculations.
- • Provides AI-driven insights for sales planning and optimization.
Freshsales
Close deals faster with AI-powered lead scoring and integrated communication
Best for you if:
- • You need CRM features specifically
- • AI-powered CRM by Freshworks
- • Sales automation and pipeline management
| At a Glance |  Xactly |  Freshsales |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | Sales | CRM |
Rating | 4.4/5 | 4.5/5 |
Free plan | Yes | Yes |
Choose Xactly or Freshsales?
Choose Xactly if
Transform sales performance with intelligent incentive compensation and sales planning solutions.
- Automates complex commission structures, reducing errors and administrative burden.
- Provides deep analytical insights into sales performance and compensation effectiveness.
- Enables strategic sales planning and quota setting based on data.
- Your work is sales-shaped, not CRM-shaped
Choose Freshsales if
Close deals faster with AI-powered lead scoring and integrated communication
- Built-in communication
- AI lead scoring
- Affordable
- Your work is CRM-shaped, not sales-shaped
| Feature | Xactly | Freshsales |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.4/5 602 reviews | ★4.5/5 1,842 reviews |
| Categories | SalesFinance | CRMSales Engagement |
In-Depth Analysis
Xactly
Transform sales performance with intelligent incentive compensation and sales planning solutions.
Strengths
- +Automates complex commission structures, reducing errors and administrative burden.
- +Provides deep analytical insights into sales performance and compensation effectiveness.
- +Enables strategic sales planning and quota setting based on data.
- +Helps align sales team behavior with company objectives through effective incentives.
Weaknesses
- -Implementation can be complex and require significant initial setup.
- -May have a steep learning curve for new users due to its comprehensive features.
- -Pricing is not publicly disclosed, which can make initial evaluation challenging.
Key features
Value 85/100. This pricing structure is quite generous, especially with a free tier and a 14-day free trial.
Watch out: No clear overage fees specified
Freshsales
Close deals faster with AI-powered lead scoring and integrated communication
Strengths
- +Built-in communication
- +AI lead scoring
- +Affordable
Weaknesses
- -Less integrations
- -Limited customization
Key features
Value 85/100. Freshsales offers a very generous Free tier for up to 3 users, making it highly accessible for small teams.
Watch out: Per user pricing scales quickly
Pricing: Xactly vs Freshsales
| Plan | Xactly | Freshsales |
|---|---|---|
| Tier 1 | Free Free | Free Free |
| Tier 2 | $10/month Basic | $9 Growth |
| Tier 3 | $25/month Pro | $39 Pro |
| Tier 4 | N/A | $59 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Xactly pricing and Freshsales pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Xactly
Want the highest-rated option?
Xactly: 4.4/5 (602 reviews). Freshsales: 4.5/5 (1,842 reviews).
Go with: Freshsales
Value user reviews?
Xactly: 602 reviews (4.4/5). Freshsales: 1,842 reviews (4.5/5).
Go with: Freshsales
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Xactly is a sales tool. Freshsales is in CRM. Pick the category that matches your needs.
How important are ratings?
Freshsales is rated higher: 4.5/5 vs 4.4/5.
Key Takeaways
Freshsales
- Higher user rating: 4.5/5 vs 4.4/5
- Larger review base (1,842 reviews)
- Free tier available
- Our pick for this comparison
Xactly
- Better fit for sales
The Bottom Line
Freshsales is our pick.
Frequently Asked Questions
Is Xactly or Freshsales better?
Freshsales is rated in our evaluation. Both are freemium.
What are Xactly and Freshsales used for?
Xactly: Transform sales performance with intelligent incentive compensation and sales planning solutions.. Freshsales: Close deals faster with AI-powered lead scoring and integrated communication.
What does Xactly cost vs Freshsales?
Xactly is freemium (free tier + paid plans). Freshsales is freemium (free tier + paid plans). Visit their websites for detailed pricing.