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About Plain

Plain is an AI-powered support platform designed for B2B teams to manage customer interactions across various channels like Slack, Microsoft Teams, email, Discord, and in-app chat. It aims to consolidate scattered customer conversations into a unified workspace, enabling faster and more efficient support. The platform offers an AI suite including 'Ari' for automating routine customer engagements, 'Sidekick' for assisting human agents with context-aware drafting and knowledge retrieval, and 'Lookup' for technical teams to get code-accurate answers directly from their codebase. Plain also provides tools for generating insights from support data to influence product roadmaps, manage SLAs, automate workflows, and build self-serve help centers. Its API-first approach allows for extensive customization and integration with existing internal systems and BI tools, making it suitable for fast-growing and demanding support teams.

See full Plain review on Toolradar