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Carbon6

UnclaimedEditor reviewed

Recover and protect revenue from deductions, chargebacks, and reimbursement errors across all commerce operations.

FinanceE-commerceAnalytics
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Reviews onCapterra
968 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Comprehensive solution for both B2B retail/distribution and Amazon marketplace sellers.

Biggest con

Specific pricing details are not publicly available.

TL;DR - Carbon6

  • Recovers lost revenue from retailer deductions, chargebacks, and Amazon FBA errors.
  • Automates documentation, claim submission, and provides root cause analysis.
  • Offers both full-service and guided platform options for revenue protection.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms

What is Carbon6?

Editorial review
SPS Revenue Recovery helps brands identify, recover, and prevent lost revenue resulting from retailer deductions, distributor shortages, reimbursement errors, compliance fines, and fee discrepancies. It is designed for businesses selling directly to retailers and distributors (like Walmart, Target, Amazon, Kroger) and those selling through Amazon Seller Central. For retail and distribution channels, the platform centralizes workflows, automatically retrieves and attaches required documentation, and provides root cause insights to reduce repeat revenue loss. For Amazon Marketplace sellers, it focuses on identifying missed FBA reimbursements, recovering fee discrepancies, and managing claim submissions while maintaining compliance with Amazon's Terms of Service. The solution offers both full-service recovery and guided platform access, leveraging advanced automation combined with human expertise to ensure effective and compliant revenue protection.

Available on: Web

how we evaluateSourcecarbon6.io ↗

Pros & Cons

Pros

  • Comprehensive solution for both B2B retail/distribution and Amazon marketplace sellers.
  • Leverages advanced automation combined with human expertise for high recovery rates.
  • Provides root cause analysis to prevent future revenue loss.
  • Offers a free audit to demonstrate potential recovery without commitment.
  • Ensures compliance with retailer and Amazon terms of service during recovery.

Cons

  • Specific pricing details are not publicly available.
  • Requires integration with existing sales and accounting data for full benefit.

Ratings Across the Web

4.3(968 reviews)
Capterra968 reviews
4.3/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Identify and recover deductions, chargebacks, shortages, and compliance finesCentralize workflows across multiple trading partnersAutomatically retrieve and attach required documentationReduce repeat revenue loss with root cause insightsIdentify missed FBA reimbursements for lost or damaged inventoryRecover fee discrepancies and shipment errors on AmazonManage claim submissions, documentation, and follow-ups end-to-end for AmazonMaintain full visibility across global Amazon marketplaces

Pricing

Paid

Carbon6 offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

4.3/5

Across 968 verified user reviews on Capterra

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Carbon6 FAQ

How does SPS Revenue Recovery handle the varying compliance requirements and documentation needs across different retailers and distributors?

The platform centralizes workflows and automatically retrieves and attaches required documentation specific to each trading partner. This ensures that disputes are accurately validated and submitted in compliance with individual retailer and distributor policies, streamlining the process across a diverse ecosystem.

What is the typical recovery success rate for Amazon Marketplace FBA reimbursements and fee discrepancies?

SPS Revenue Recovery achieves up to a 95% recovery success rate for Amazon Marketplace sellers. This is accomplished through weekly audit cycles, itemized case logs, and continuous monitoring to identify and address missed FBA reimbursements and fee discrepancies.

Can the system provide insights into the underlying causes of deductions and chargebacks to help prevent them in the future?

Yes, a key feature of the solution is providing root cause insights. By analyzing patterns in deductions and chargebacks, it helps brands understand why revenue loss is occurring, enabling them to implement preventative measures and reduce repeat issues.

How does the 'full-service recovery' option differ from 'guided platform access' for retail and distribution clients?

With full-service recovery, SPS Commerce manages the entire process of identifying, validating, and disputing deductions on behalf of the brand. Guided platform access provides brands with the tools and insights to manage the recovery process themselves, with support and guidance from SPS Commerce experts.

What kind of data is required for the complimentary, no-obligation audit to estimate potential revenue recovery?

To perform the complimentary audit, SPS Revenue Recovery typically requires access to your sales data over the last two years and information regarding your deduction or reimbursement data. This allows the system to project how much revenue could be recovered based on real success rates.

Source: carbon6.io

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