Reviews onG2Capterra
788 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Unifies IT operations with a common UI and shared services, reducing tool sprawl and improving productivity.
Biggest con
Pricing is not transparent and requires a custom quote, which can be a barrier for initial evaluation.
TL;DR - ConnectWise Manage
- ConnectWise is a unified IT platform for MSPs and IT professionals, integrating PSA, RMM, cybersecurity, and data protection.
- It features agentic AI, a common user interface, and shared services to streamline operations and boost efficiency.
- The platform is supported by the IT Nation community for learning and growth, and offers AI-driven insights and intelligent automation.
Pricing: Paid only
Best for: Enterprises & pros
4.0/5 across review platforms
What is ConnectWise Manage?
ConnectWise Manage is a professional services automation platform for MSPs and IT service providers. Combines ticketing, project management, and billing.
Available on: Web
Pros & Cons
Pros
- Unifies IT operations with a common UI and shared services, reducing tool sprawl and improving productivity.
- Leverages agentic AI for independent, continuous, and secure automation across solutions.
- Offers industry-leading PSA and RMM tools to streamline MSP and IT operations.
- Provides robust cybersecurity and data protection solutions backed by a SOC and Cyber Research Unit.
- Fosters a strong community (IT Nation) for peer learning, expert coaching, and exclusive research.
Cons
- Pricing is not transparent and requires a custom quote, which can be a barrier for initial evaluation.
- The extensive feature set and integrated platform might have a steep learning curve for new users.
- Reliance on a single platform for multiple critical functions could introduce a single point of failure.
Ratings Across the Web
4(788 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Service deskProject managementSalesBillingReporting
Pricing Plans
Free TrialPricing checked Jun 17, 2026
PSA
$25/monthly
- Per user starting price
- Custom quotes required
- Service management
- Project tracking
- Time and billing
Enterprise
Contact sales
- Full PSA suite
- Advanced features
- Custom integrations
- Implementation services
- Dedicated support
Reviews
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4.0/5
Across 788 verified user reviews on G2, Capterra
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ConnectWise Manage FAQ
How does ConnectWise Manage streamline operations for IT service providers?
ConnectWise Manage unifies IT operations through a common user interface and shared services, which helps reduce tool sprawl and improve overall productivity. It combines essential functions like ticketing, project management, and billing into a single platform. This integration allows for more efficient management of professional services.
Which teams benefit most from using ConnectWise Manage?
ConnectWise Manage is designed for technology teams, particularly Managed Service Providers (MSPs) and IT service providers. It helps these teams manage their business operations, including customer support, project delivery, and financial processes. The platform's comprehensive features support the diverse needs of IT professionals.
What kind of automation capabilities does ConnectWise Manage offer?
ConnectWise Manage leverages agentic AI to provide independent, continuous, and secure automation across its various solutions. This allows the platform to automate routine tasks and workflows, enhancing efficiency for IT operations. The AI capabilities contribute to streamlining service delivery and management.
How does ConnectWise Manage compare to ClickUp for project management?
ConnectWise Manage is a professional services automation platform that includes project management alongside ticketing and billing, specifically for MSPs and IT service providers. ClickUp is a broader project management and productivity tool, whereas ConnectWise Manage focuses on unifying IT operations with industry-leading PSA and RMM tools. ConnectWise Manage also offers robust cybersecurity and data protection solutions.
What are the potential trade-offs when adopting ConnectWise Manage?
Adopting ConnectWise Manage may involve a steep learning curve due to its extensive feature set and integrated platform. Additionally, relying on a single platform for multiple critical functions could introduce a single point of failure. The pricing model requires a custom quote, which might be a barrier for initial evaluation.
How is ConnectWise Manage priced?
ConnectWise Manage is a paid product and does not include a permanently free tier. Pricing is not transparent and requires a custom quote, meaning prospective users need to contact the vendor directly for specific cost information. This custom pricing model is tailored to individual business needs.
Can ConnectWise Manage help with cybersecurity and data protection?
Yes, ConnectWise Manage provides robust cybersecurity and data protection solutions. These capabilities are backed by a dedicated Security Operations Center (SOC) and a Cyber Research Unit. This ensures that IT service providers can manage their operations while maintaining strong security postures.
Source: connectwise.com