EcholoN
VerifiedHolistic Service Management Software
Big Data AnalyticsProject ManagementNo-CodeBusiness IntelligenceAPI ToolsDocumentationTask ManagementHelp DeskChatbotsKnowledge BaseCall CenterAI AssistantsWorkflow AutomationIncident ManagementETL & Data PipelinesInventory ManagementAssessment ToolsFleet ManagementDigital Asset ManagementProduction ManagementBIM ToolsField ManagementAI for Customer Service
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TL;DR - EcholoN
- Centralised service management platform - EcholoN brings together tickets, processes, communication and knowledge in a single system, enabling support and service teams to work more efficiently.
- Flexible automation & workflows - Recurring tasks are automated, and processes can be customised and adapted to suit any organisation.
- 360° transparency & compliance - Clear dashboards, audit-proof documentation and full traceability ensure clarity, quality and regulatory compliance.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Comprehensive all-in-one platform - Ticketing, service processes, CMDB, knowledge management, automation and reporting in a single system.
- Highly customisable - Workflows, forms, roles, automations and integrations can be tailored very precisely to business processes
- Advanced process automation
- On-premises & cloud options - Flexible for businesses with strict compliance or data protection requirements
- Audit-proof documentation - Ideal for regulated sectors, audits and quality management.
- Good scalability - Works just as well for medium-sized teams as it does for large service organisations
Cons
- The importance of well-defined processes - Without clear internal procedures, you cannot realise the full potential.
- Costs vary depending on the scope - For smaller businesses, the range of features (and therefore the price) may seem excessive.
Preview
Key Features
Enterprise Service ManagementWorkflow EngineSelf-service portalData IntegrationFree process and workflow designField Service Management
Pricing Plans
Express
$45/month
EcholoN Express is the easy and cost-effective entry into a professional service management solution
- Ticketing and Helpdesk
- Knowledgebase
Standard
$55/month
- incl. Express
- Self-Service Portal
Professional
$85/month
- incl. Standard
- Data Workflow System - Data integration made easy
- Workflow Engine - flexible workflow and process design
What is EcholoN?
Customer-oriented and effective through all levels: EcholoN, the Enterprise Service Management software suite, is a comprehensive solution for service, support and customer care.
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EcholoN FAQ
What is the operating model of EcholoN?
EcholoN has a hybrid operating model
On Premise: You want full control of your system and operate your service management solution completely in your home
Cloud based / SaaS: You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud
Managed Service: You prefer a worry-free package and want to focus on your processes.
What should be considered when switching from EcholoN Express to a higher edition?
All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options.
Source: echolon.de