Freshworks CRM Pricing 2026
Plans, hidden costs, and cheaper alternatives compared
Is Freshworks CRM worth the price?
Freshworks CRM offers a very generous Free tier with essential contact management.
The Growth tier at $15/month is competitively priced for its AI scoring, while the Pro tier at $39/month provides good value for advanced automation. This pricing is best for small to medium businesses looking for an affordable yet powerful sales CRM.
Pricing Plans
Free
Free
- Contact management
- Built-in phone
Growth
$15/monthly
- Visual sales pipeline
- AI scoring
Pro
$39/monthly
- Multiple pipelines
- Time-based workflows
Hidden Costs & Gotchas
Potential for higher costs with more users
Add-ons for advanced analytics
Integration costs for non-native apps
Which Plan Do You Need?
Startups needing free CRM
SMBs wanting AI sales tools
Teams needing workflow automation
How Freshworks CRM Compares to Competitors
Compared to HubSpot CRM, which has a more limited free tier and quickly escalates in price for similar features, Freshworks is more affordable. Salesforce Sales Cloud starts much higher, often over $75/user/month, making Freshworks a significantly more budget-friendly option for comparable functionality.
Freshworks CRM Pricing FAQ
How much does Freshworks CRM cost?
Freshworks CRM starts at $15/month on the Growth plan. It offers 2 paid tiers ranging from $15/month up to $39/month. A free plan is also available with limited features.
Does Freshworks CRM have a free plan?
Yes. Freshworks CRM offers a free plan called "Free". It includes: Contact management, Built-in phone.
What is the cheapest Freshworks CRM paid plan?
The cheapest paid plan for Freshworks CRM is "Growth" at $15/month. Key features include: Visual sales pipeline, AI scoring.
Is there a cheaper alternative to Freshworks CRM?
Yes. Popular alternatives to Freshworks CRM include HubSpot, Pipedrive, Salesforce. Free alternatives include HubSpot. Compare them side-by-side on Toolradar.
Cheaper alternatives to Freshworks CRM
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
