Intercom Product Tours Pricing 2026
Plans, hidden costs, and cheaper alternatives compared
Is Intercom Product Tours worth the price?
Intercom's Product Tours, bundled within 'Proactive Support Plus' at $99/month, is expensive given it requires an existing Intercom subscription ($29-132/seat/month).
This makes the total cost quite high for a feature that many competitors offer at a lower entry point or as part of a more comprehensive, single-price plan. It's best for established businesses already heavily invested in the Intercom ecosystem.
Pricing Plans
Free TrialProactive Support Plus
$99/month
Requires Intercom subscription ($29-132/seat/month)
- Product tours
- Surveys
- In-app posts
- Mobile push
- 500 messages/month included
Hidden Costs & Gotchas
Requires separate Intercom subscription
Seat-based pricing for core Intercom
500 message limit, then overage fees
Which Plan Do You Need?
Existing Intercom customers
Companies needing robust support suite
Businesses with large budgets
How Intercom Product Tours Compares to Competitors
Compared to Appcues, which starts around $249/month for similar functionality, Intercom's $99 add-on plus core Intercom costs can quickly exceed this. Pendo offers a free tier for up to 1,000 MAUs, making Intercom's offering less accessible for startups or smaller businesses looking for product tours.
Intercom Product Tours Pricing FAQ
How much does Intercom Product Tours cost?
Intercom Product Tours starts at $99/month on the Proactive Support Plus plan.
Does Intercom Product Tours have a free plan?
Intercom Product Tours does not offer a permanent free plan. However, a free trial is available.
Does Intercom Product Tours offer a free trial?
Yes, Intercom Product Tours offers a free trial. No credit card is typically required to start the trial, though this may vary.
Is there a cheaper alternative to Intercom Product Tours?
Yes. Popular alternatives to Intercom Product Tours include WalkMe, Chameleon, Flows. Free alternatives include Flows. Compare them side-by-side on Toolradar.
Cheaper alternatives to Intercom Product Tours
1 of 3 direct competitors below offer a free plan. Per-seat pricing varies up to 60% across this set.
