Intercom Product Tours
UnclaimedBuild code-free product tours to boost onboarding and adoption
Visit WebsiteReviews onG2CapterraSourceForge
2558 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Easy no-code tour builder
Biggest con
Requires Intercom subscription
TL;DR - Intercom Product Tours
- No-code product tour builder integrated with Intercom
- Guide users through your product with interactive walkthroughs
- Track completion rates and optimize user onboarding
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
What is Intercom Product Tours?
Intercom Product Tours helps you build interactive, code-free product tours that guide users through your app. Create step-by-step walkthroughs with tooltips, modals, and highlights to improve user onboarding and feature adoption. Track tour completion rates and optimize based on user behavior. Seamlessly integrates with Intercom's messaging platform for personalized experiences based on user segments and actions.
Available on: Web
Pros & Cons
Pros
- Easy no-code tour builder
- Integrates seamlessly with Intercom
- Tracks user progress and completion
- Mobile and web support
Cons
- Requires Intercom subscription
- Can be expensive for small teams
- Limited customization compared to standalone tools
Ratings Across the Web
4.4(2,558 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Interactive walkthroughsNo-code builderUser targetingProgress trackingChecklistsAnalytics
Pricing Plans
Free TrialPricing checked Jun 16, 2026
Proactive Support Plus
$99/month
Requires Intercom subscription ($29-132/seat/month)
- Product tours
- Surveys
- In-app posts
- Mobile push
- 500 messages/month included
How Intercom Product Tours's pricing compares
At $99/mo, Intercom Product Tours is mid-range of its 2 direct competitors ($1 to $279/mo across the set).
Entry paid plan, monthly. Pricing checked Jun 16, 2026.
Reviews
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4.4/5
Across 2,558 verified user reviews on G2, Capterra, SourceForge
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Intercom Product Tours FAQ
How does Intercom Product Tours help improve user onboarding?
Intercom Product Tours enables the creation of interactive, step-by-step walkthroughs using tooltips, modals, and highlights. These guided experiences help new users understand and navigate your application effectively, boosting their initial engagement.
Which teams benefit most from using Intercom Product Tours?
Teams focused on customer support, product management, and UI/UX design will find Intercom Product Tours most beneficial. It provides no-code tools to create guided user experiences and track their effectiveness, which is valuable for improving user adoption and support efficiency.
How is Intercom Product Tours priced?
Intercom Product Tours is a paid product and does not offer a permanently free tier. It requires an existing Intercom subscription to function, indicating its pricing is an add-on or part of a larger Intercom package.
What kind of customization limitations exist with Intercom Product Tours?
Intercom Product Tours offers extensive no-code tour building capabilities but has limited customization options compared to some standalone product tour tools. While it allows for interactive guides, deeper visual or behavioral customization might be less flexible.
Can Intercom Product Tours be used on both mobile and web applications?
Yes, Intercom Product Tours supports both mobile and web applications. This allows users to create and deploy guided tours across different platforms where their product is available, ensuring a consistent onboarding experience.
How does Intercom Product Tours compare to WalkMe for building product walkthroughs?
Intercom Product Tours integrates seamlessly with Intercom's messaging platform, allowing for personalized experiences based on user segments and actions. While WalkMe also offers product walkthroughs, Intercom Product Tours' strength lies in its deep integration within the Intercom ecosystem and its no-code builder.
Does Intercom Product Tours allow for tracking of user engagement with tours?
Yes, Intercom Product Tours tracks user progress and completion rates for all tours. This data allows teams to optimize their guided experiences based on user behavior and improve overall feature adoption.
Source: intercom.com