Intercom Product Tours
Claim this toolBuild code-free product tours to boost onboarding and adoption
From $99/seat/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $99/seat/mo, billed monthly, free trial. Compare plans
Key facts
- No-code product tour builder integrated with Intercom
- Guide users through your product with interactive walkthroughs
- Track completion rates and optimize user onboarding
Pros
- Easy no-code tour builder
- Integrates seamlessly with Intercom
- Tracks user progress and completion
- Mobile and web support
Cons
- Requires Intercom subscription
- Can be expensive for small teams
- Limited customization compared to standalone tools
What is Intercom Product Tours?
Available on: Web
Ratings Across the Web
Intercom Product Tours holds an aggregate rating of 4.4 out of 5 from 1,779 reviews across G2 and SourceForge, last checked March 19, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Interactive walkthroughs
- No-code builder
- User targeting
- Progress tracking
- Checklists
- Analytics
Pricing Plans
Free TrialPricing checked Oct 31, 2026. Source: intercom.com/pricing, read Oct 31, 2026
| Plan | Price | Details |
|---|---|---|
| Proactive Support Plus | $99/month | Requires Intercom subscription ($29-132/seat/month)
+2 more Show less
|
Is Intercom Product Tours worth the price?
Intercom's Product Tours, bundled within 'Proactive Support Plus' at $99/month, is expensive given it requires an existing Intercom subscription ($29-132/seat/month).
This makes the total cost quite high for a feature that many competitors offer at a lower entry point or as part of a more comprehensive, single-price plan. It's best for established businesses already heavily invested in the Intercom ecosystem.
Hidden Costs & Gotchas
500 message limit, then overage fees
How Intercom Product Tours's pricing compares
Intercom Product Tours starts at $99/seat/mo, billed monthly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.
Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Oct 31, 2026.
Intercom Product Tours by the numbers
Toolradar data: Intercom Product Tours's entry paid plan ($99/seat/mo, billed monthly) ranks #8 of 8 for price among the Customer Support tools with a verified entry price per seat, where the median is $20/seat/mo. As of Nov 2026.
| Metric | Intercom Product Tours | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $99/seat/mo, billed monthly | $20/seat/mo | #8 of 8 tools priced per seat, verified price |
| Free plan | No | 33% have one | n/a |
| Listed as an alternative to | 4 tools | 2 | #100 of 290 (joint) |
| Integrations listed | 3 | 2 | #27 of 73 (joint) tools with at least one integration recorded |
| User rating | 4.4/5 (across the web, 1,779 ratings) | 4.5/5 | #98 of 173 (joint) tools with 20+ reviews |
Listed as an alternative to: #90 on 2026-10-16 to #100 on 2026-11-02 (rank among 290 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Customer Support data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Intercom Product Tours by the numbers”, Nov 2026.
Reviews
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Across 1,779 verified user reviews on G2, SourceForge
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Intercom Product Tours FAQ
How does Intercom Product Tours help improve user onboarding?
Which teams benefit most from using Intercom Product Tours?
How is Intercom Product Tours priced?
What kind of customization limitations exist with Intercom Product Tours?
Can Intercom Product Tours be used on both mobile and web applications?
How does Intercom Product Tours compare to WalkMe for building product walkthroughs?
Does Intercom Product Tours allow for tracking of user engagement with tours?
How does Intercom Product Tours pricing compare with other Customer Support tools?
Source: intercom.com