Rock Solid
UnclaimedModern SaaS solutions for efficient and transparent public sector operations.
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TL;DR - Rock Solid
- Citizen relationship management platform built on Microsoft Dynamics for local government
- Unifies citizen requests across departments with case management and workflow automation
- Includes citizen mobile app for self-service, 25+ years serving public sector agencies
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Purpose-built for government, understands public sector workflows and compliance
- Microsoft Dynamics foundation provides enterprise reliability and extensibility
- Citizen mobile app enables self-service and reduces call center volume
- 25+ year track record serving US, Latin American, and Caribbean agencies
Cons
- Enterprise pricing not publicly listed, requires contacting sales
- Microsoft Dynamics dependency may not suit agencies on other tech stacks
- Government-focused, not applicable to private sector organizations
Preview
Key Features
Citizen relationship management built on Microsoft DynamicsCross-department request tracking and case managementWorkflow automation and process design toolsCustomizable citizen-facing mobile app for self-serviceReporting dashboards with configurable report buildingMulti-channel citizen communication support
Pricing Plans
Contact Sales
- OneView citizen CRM platform
- Cross-department case management
- Workflow automation
- Citizen mobile app
- Reporting dashboards
- Custom pricing per agency
What is Rock Solid?
Rock Solid is a citizen relationship management (CRM) platform built on Microsoft Dynamics for local government agencies. Its OneView product unifies citizen interactions across all departments, enabling request tracking, case management, workflow automation, and self-service through a customizable mobile app. Citizens can communicate with their government via multiple channels while agency staff access reporting dashboards and integrated workflows. Rock Solid has served public sector customers across the US, Latin America, and the Caribbean for 25+ years.
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Rock Solid FAQ
What is Rock Solid?
Rock Solid is a citizen relationship management (CRM) platform built on Microsoft Dynamics for local government agencies. Its OneView product unifies citizen interactions across all departments with case management, workflow automation, and a citizen-facing mobile app.
Which governments use Rock Solid?
Rock Solid has served public sector customers across the United States, Latin America, and the Caribbean for over 25 years, providing software solutions for local government agencies of various sizes.
Does Rock Solid include a citizen-facing app?
Yes. Rock Solid includes a customizable mobile application that delivers self-service capabilities to citizens, allowing them to submit requests, track status, and communicate with their government through multiple channels.
Source: rocksolid.com