Rock Solid
Claim this toolModern SaaS solutions for efficient and transparent public sector operations.
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Coverage from Business Insider Financial Times
4 press mentions The Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- Citizen relationship management platform built on Microsoft Dynamics for local government
- Unifies citizen requests across departments with case management and workflow automation
- Includes citizen mobile app for self-service, 25+ years serving public sector agencies
Pros
- Purpose-built for government, understands public sector workflows and compliance
- Microsoft Dynamics foundation provides enterprise reliability and extensibility
- Citizen mobile app enables self-service and reduces call center volume
- 25+ year track record serving US, Latin American, and Caribbean agencies
Cons
- Enterprise pricing not publicly listed, requires contacting sales
- Microsoft Dynamics dependency may not suit agencies on other tech stacks
- Government-focused, not applicable to private sector organizations
What is Rock Solid?
Rock Solid is a citizen relationship management (CRM) platform built on Microsoft Dynamics for local government agencies. Its OneView product unifies citizen interactions across all departments, enabling request tracking, case management, workflow automation, and self-service through a customizable mobile app. Citizens can communicate with their government via multiple channels while agency staff access reporting dashboards and integrated workflows. Rock Solid has served public sector customers across the US, Latin America, and the Caribbean for 25+ years.
Data compiled by Toolradar Pricing checked · How we evaluate
Source rocksolid.com Preview
Key Features
- Citizen relationship management built on Microsoft Dynamics
- Cross-department request tracking and case management
- Workflow automation and process design tools
- Customizable citizen-facing mobile app for self-service
- Reporting dashboards with configurable report building
- Multi-channel citizen communication support
Pricing Plans
Pricing checked Oct 3, 2026. Source: rocksolid.com, read Oct 3, 2026
| Plan | Price | Details |
|---|---|---|
| Contact Sales | Custom |
+3 more Show less
|
Rock Solid by the numbers
| Metric | Rock Solid | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 36% have one | n/a |
| Media mentions, last 30 days | 1 article | 1 | #7 of 17 (joint) tools mentioned in the last 30 days |
Each position is counted among the tools that have data for that row, as noted under it. All Workflow Automation data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Rock Solid by the numbers”, Oct 2026.
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Rock Solid FAQ
How does Rock Solid help local government agencies manage citizen interactions?
Rock Solid, through its OneView product, unifies citizen interactions across all government departments. It enables comprehensive request tracking, case management, and workflow automation, allowing citizens to communicate via multiple channels while staff utilize integrated workflows and reporting dashboards.
Which teams within a local government agency would benefit most from Rock Solid?
Teams across all departments within a local government agency can benefit from Rock Solid, as it unifies citizen interactions and provides tools for case management and workflow automation. This includes departments handling citizen requests, inquiries, and service delivery.
How is Rock Solid priced?
Rock Solid is a paid product and does not offer a permanently free tier. Its enterprise pricing is not publicly listed and requires contacting their sales department for specific details.
What kind of trade-offs should agencies consider when evaluating Rock Solid?
Agencies should consider that Rock Solid's dependency on Microsoft Dynamics may not align with existing tech stacks that are not Microsoft-based. Additionally, its enterprise pricing is not publicly listed, requiring direct engagement with sales.
Can Rock Solid integrate with other systems an agency might use?
Rock Solid is built on a Microsoft Dynamics foundation, which provides enterprise reliability and extensibility for integration. This foundation allows for integrated workflows and reporting dashboards, suggesting capabilities for connecting with other systems.
How does Rock Solid compare to GovPilot for local government CRM?
Rock Solid is built on Microsoft Dynamics and has a 25+ year track record serving public sector customers across the US, Latin America, and the Caribbean. It emphasizes unifying citizen interactions and providing a customizable mobile app for self-service, leveraging its deep understanding of public sector workflows.
Does Rock Solid offer self-service options for citizens?
Yes, Rock Solid includes a customizable mobile app that enables self-service for citizens. This feature allows citizens to communicate with their government and access services, which can help reduce call center volume.
Source: rocksolid.com