Salesforce Commerce Cloud
Claim this toolUnified commerce for B2C and B2B, from storefronts to order management
Paid plans onlyVisit WebsitePaidVisit Website
Tracked since2026
The Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- Unified B2C/B2B commerce platform with ecommerce, POS, and order management under one system.
- Two named editions - B2C Premium and B2B Growth - both priced on contact, in USD, AUD, GBP, EUR, JPY, and SEK.
- Includes composable/headless commerce options and Agentforce AI-guided shopping.
Pros
- Single platform spans B2C, B2B, and point-of-sale commerce
- Composable/headless deployment option for custom storefronts
- Multi-currency pricing structure (USD, AUD, GBP, EUR, JPY, SEK) for global businesses
Cons
- No public list pricing; requires a sales call for a quote
- Success Plan support tiers add extra cost (Premier priced at a percentage of net license fees)
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a unified commerce platform combining ecommerce, point-of-sale, and order management for B2C and B2B businesses. B2C Commerce is built for direct-to-consumer retailers managing online storefronts, while B2B Commerce is built for businesses automating high-volume, complex sales cycles; a Starter Suite edition targets small businesses launching direct-to-consumer operations. The platform includes AI-native product search, real-time omnichannel inventory through order management, a mobile-first point-of-sale, composable/headless commerce options, Agentforce-guided shopping, and integrated payments processing. Salesforce publishes two named editions with contact-based pricing: B2C Premium Edition (100 sites, 3,500 price books, full order management, and Data Cloud-based personalization) and B2B Growth Edition (6 B2B storefronts, order management lite, analytics and automation). Additional products, including Order Management Growth, Retail Cloud POS, and Salesforce Payments, are also priced on request, and optional Success Plans range from Standard support up to Premier and Signature tiers.
Key Features
- AI-native product search and Agentforce guided shopping
- Real-time omnichannel order management
- Mobile-first point-of-sale
- Composable/headless commerce architecture
- Integrated payments processing (Salesforce Payments)
- B2C Premium Edition: 100 sites, 3,500 price books, full order management
- B2B Growth Edition: 6 B2B storefronts, order management lite
Pricing Plans
Pricing checked Oct 6, 2026
| Plan | Price | Details |
|---|---|---|
| B2C Premium Edition | Custom |
|
| B2B Growth Edition | Custom |
|
Is Salesforce Commerce Cloud worth the price?
Fair value
Salesforce Commerce Cloud pricing is custom and enterprise-grade, typically higher than Shopify Plus or BigCommerce Enterprise, reflecting its deep integration with the Salesforce ecosystem and advanced personalization.
The B2C Premium Edition includes extensive site and price book capacity, while B2B Growth offers limited storefronts. Best for large organizations already invested in Salesforce.
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Best Salesforce Commerce Cloud Alternatives
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Salesforce Commerce Cloud FAQ
How does Salesforce Commerce Cloud support both B2C and B2B operations on a single platform?
Salesforce Commerce Cloud is a unified commerce platform that combines ecommerce, point-of-sale, and order management for both B2C and B2B businesses. B2C Commerce serves direct-to-consumer retailers with online storefronts, while B2B Commerce automates high-volume, complex sales cycles, all within one system.
How does Salesforce Commerce Cloud compare to Shopify Plus for enterprise ecommerce?
Unlike Shopify Plus, which is primarily a B2C-focused platform, Salesforce Commerce Cloud spans B2C, B2B, and point-of-sale commerce on a single platform. It also offers composable and headless deployment options for custom storefronts, whereas Shopify Plus provides a more templated approach.
What are the main trade-offs of choosing Salesforce Commerce Cloud?
Salesforce Commerce Cloud does not publish public list pricing, so obtaining a quote requires a sales call. Additionally, Success Plan support tiers, from Standard up to Premier and Signature, add extra cost beyond the base license fees.
Which teams benefit most from using Salesforce Commerce Cloud?
Teams managing both direct-to-consumer and business-to-business sales cycles benefit most, as the platform unifies B2C and B2B commerce, order management, and point-of-sale. It also suits teams that need composable or headless storefronts for custom digital experiences.
Does Salesforce Commerce Cloud include a free tier?
Yes, Salesforce Commerce Cloud is available on both free and paid plans. The paid plans include B2C Premium Edition and B2B Growth Edition, with contact-based pricing for additional products like Order Management Growth and Retail Cloud POS.
Can Salesforce Commerce Cloud provide AI-powered product search and guided shopping?
Yes, Salesforce Commerce Cloud includes AI-native product search and Agentforce-guided shopping, which help customers find products and receive personalized guidance. It also offers real-time omnichannel inventory visibility through its order management system.
Does Salesforce Commerce Cloud include its own payments processing?
Yes, Salesforce Commerce Cloud includes integrated payments processing through Salesforce Payments, which is available as an additional product priced on request.
How does Salesforce Commerce Cloud support headless commerce deployments?
Salesforce Commerce Cloud offers composable and headless commerce options, allowing businesses to build custom storefronts using their preferred frontend technologies while leveraging the platform's backend commerce capabilities.
Source: salesforce.com