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ServiceTitan

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The #1 software for commercial and residential trades businesses to manage operations and drive growth.

CRMAccountingInvoicingField Management
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Coverage fromSaaStr
345 reviews tracked·8 press mentions

The Bottom Line

Entry price

Paid plans only

Biggest pro

Maximizes profits and optimizes cash flow

Biggest con

Pricing information is not publicly available, requiring a demo request.

TL;DR - ServiceTitan

  • All-in-one software for commercial and residential trade businesses.
  • Improves profitability, cash flow, and workforce productivity.
  • Offers specialized tools for prospecting, marketing, sales, and fleet management.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms

What is ServiceTitan?

Editorial review
ServiceTitan is a comprehensive software platform designed for commercial and residential trade businesses, including HVAC, plumbing, electrical, and other field services. It provides tools to manage the entire job cycle, from lead generation and scheduling to invoicing, accounting, and customer relationship management. The platform aims to improve profitability, optimize cash flow, increase workforce productivity, and maximize customer lifetime value through real-time data, automated processes, and predictive insights. Beyond core operational management, ServiceTitan offers specialized solutions like Convex by ServiceTitan, a prospecting platform for commercial contractors that leverages property intelligence to uncover new leads and grow existing accounts. It also provides a suite of "Pro Products" such as Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro, and Sales Pro, all integrated to enhance specific business functions. For private equity firms, ServiceTitan offers solutions to drive EBITDA growth and operational control within their portfolio companies, facilitating hyper-growth and lucrative exits through optimized workflows, real-time analytics, and M&A integration capabilities.

Available on: Web

how we evaluateSourceservicetitan.com ↗

Pros & Cons

Pros

  • Maximizes profits and optimizes cash flow
  • Increases workforce productivity and safety
  • Maximizes lifetime customer value and helps win more business
  • Comprehensive suite of integrated tools for various business functions
  • Provides real-time data and actionable insights for decision-making

Cons

  • Pricing information is not publicly available, requiring a demo request.
  • May have a learning curve due to its extensive features and integrations.

Ratings Across the Web

4.5(345 reviews)

ServiceTitan holds an aggregate rating of 4.5 out of 5 from 345 reviews across G2, last checked March 19, 2026.

G2345 reviews
4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Real-time costing and predictive insightsAutomated billing processesAutomated systems and processes for productivityProactive service and quality work managementPipeline monitoring and work order response70+ pre-built integrations (e.g., ServiceChannel, XOi, Viewpoint Spectrum)Enterprise Hub for centralized management across multiple entitiesTitan Intelligence (AI-powered insights)

Pricing Plans

Pricing checked Aug 12, 2026

Starter

Request Pricing

Everything in all plans, plus:

  • Payroll Management

Essentials

Request Pricing

Everything in all plans, plus:

  • Payroll Management

The Works

Request Pricing

Everything in all plans, plus:

  • Configurable Payroll

Included in all plans

  • Dispatching
  • Scheduling
  • Call Booking
  • Invoicing
  • Pricebook
  • Mobile Estimates
  • Advanced Reporting
  • Commission Tracking
Calculate your costView full pricing

Is ServiceTitan worth the price?

65/100

ServiceTitan's pricing model, which requires requesting a quote for all tiers (Starter, Essentials, The Works), makes it difficult to assess fairness.

This lack of transparency often indicates a premium or enterprise-level cost structure. It's likely expensive given its comprehensive feature set and market leadership, best suited for established commercial and residential trades businesses with significant operational needs.

Hidden Costs & Gotchas

Requires custom quote, likely high entry price.

Potential per-user or per-technician fees.

Integrations might incur additional costs.

Annual contracts often required for best rates.

How ServiceTitan Compares to Competitors

Compared to more transparent competitors like Housecall Pro, which offers plans from $49/month, or Jobber, starting around $49/month, ServiceTitan's 'request pricing' approach suggests a significantly higher investment. While offering more robust features, its cost is likely in the thousands per month, positioning it for larger operations rather than small to medium businesses.

Reviews

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4.5/5

Across 345 verified user reviews on G2

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ServiceTitan FAQ

How does ServiceTitan help commercial contractors find new business opportunities?

ServiceTitan offers Convex by ServiceTitan, a prospecting platform specifically designed for commercial contractors. This tool leverages property intelligence to identify new leads and expand existing accounts, helping businesses grow their commercial client base.

Which teams within a trades business would benefit most from ServiceTitan?

Teams involved in field operations, customer service, sales, and accounting would benefit significantly from ServiceTitan. The platform provides integrated tools for scheduling, dispatching, marketing, and financial management, supporting various departmental functions.

How does ServiceTitan compare to PDWare for field service management?

ServiceTitan is a comprehensive platform for commercial and residential trades, managing the entire job cycle from lead generation to invoicing and CRM. While PDWare focuses on project and portfolio management, ServiceTitan offers specialized 'Pro Products' like Marketing Pro and Fleet Pro to enhance specific business functions within the trades.

What kind of user might find ServiceTitan challenging initially?

Users new to comprehensive software platforms may experience a learning curve with ServiceTitan due to its extensive features and deep integrations. The platform is designed to manage the entire job cycle, which involves a broad range of functionalities.

How is ServiceTitan priced?

ServiceTitan is a paid product and does not offer a permanently free tier. Specific pricing information is not publicly available and typically requires a demo request to obtain details relevant to a business's needs.

Can ServiceTitan help private equity firms manage their portfolio companies?

Yes, ServiceTitan offers solutions tailored for private equity firms to drive EBITDA growth and operational control within their portfolio companies. It facilitates hyper-growth and lucrative exits through optimized workflows, real-time analytics, and M&A integration capabilities.

Does ServiceTitan provide tools for customer relationship management?

ServiceTitan includes robust customer relationship management (CRM) capabilities as part of its comprehensive platform. It aims to maximize customer lifetime value and helps businesses win more work by managing customer interactions and data effectively.

Source: servicetitan.com

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