Stunning Dunning
UnclaimedAutomated failed payment recovery and churn prevention for subscription businesses.
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TL;DR - Stunning Dunning
- Automates failed payment recovery for Stripe and Subbly.
- Utilizes multi-channel communication (email, SMS, in-app) and smart retries.
- Provides detailed analytics and reporting on recovered revenue.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Recovers significantly more revenue than basic dunning systems.
- Automates complex payment recovery processes, saving time.
- Offers deep insights and visibility into recovery performance.
- Provides expert human support for specific billing platform questions.
- Supports multiple communication channels for effective customer engagement.
Cons
- Primary automated integrations are limited to Stripe and Subbly, requiring consultation for other platforms.
- Pricing scales with Monthly Recurring Revenue, which might be a higher upfront cost for some businesses.
- Requires integration with existing billing systems.
Key Features
Automated failed payment recoverySmart retries for failed paymentsCustomizable dunning emails and SMSIn-app notification bar for payment issuesSecure payment update pages with Apple Pay/Google Pay supportPre-dunning emails for expiring credit cardsBackup payment method functionalityUnpaid reactivation and win-back sequences
Pricing Plans
Free TrialBase Plan (MRR up to $40k)
$120/month
- All features listed
- Automated payment recovery
- Personalized, custom messaging
- Proactive solutions for common failure scenarios
- Complete failed payment dashboard
- Reaching out to cancelled customers to win them back
- Backup Payment Methods
- Abandonment Emails
- In-App Notification Bar
- Dunning SMSes
- Smartest Retries
- Dunning Emails
- Cancellation Emails
- Marked Unpaid Emails
- Payment Update Pages
- Unpaid Reactivation
- Unpaid Sequence
- Slack Notifications
- Pre-Dunning Emails
- Recovery Stats
- Overall Events
- Customers In Danger
- Card Update Emails
- Weekly Reports
- Email Tracking
- Welcome Emails
- Trial Expiration Emails
- Fully Customizable Receipt Emails
- Upcoming Charge Emails
- Manual Cancellation Emails
- Refund Emails
- Billing History
- Subscription Management
- Self-Serve Receipts
Failed Payment Consultation
Starting at $500
- Kick-off call to explore current issues
- Research into specific needs and goals
- Report outlining action items to improve recovery rate
- Optional implementation of action items
What is Stunning Dunning?
Stunning specializes in recovering failed payments and preventing churn for SaaS and subscription-based businesses. It offers automated solutions for platforms like Stripe and Subbly, alongside human-powered recovery for other billing systems. The service focuses on maximizing revenue recovery by employing a multi-channel approach including smart retries, personalized email sequences, SMS, and in-app notifications.
The platform provides comprehensive visibility into recovery efforts, allowing businesses to track every failed payment and its recovery in real-time. It's designed to scale from solo creators to large enterprises, offering features like pre-dunning emails for expiring cards, backup payment method options, and optimized payment update pages. Stunning aims to free up businesses to focus on growth by handling the complexities of payment recovery.
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Stunning Dunning FAQ
How does Stunning's 'Smart Retries' differ from the retry mechanisms built into Stripe or Subbly?
Stunning's Smart Retries go beyond the standard retry logic of platforms like Stripe. It intelligently retries failed payments at optimal times over a maximum of 21 days, based on an analysis of your customer base and what is most effective for your specific application, aiming for maximum recovery potential.
Can Stunning help recover payments for billing platforms other than Stripe and Subbly?
Yes, while Stunning offers automated solutions for Stripe and Subbly, it also provides 'people-powered' solutions and bespoke failed payment consultations for businesses using any other billing platform. This consultation includes a kick-off call, research into specific needs, and a report with actionable items.
What happens if a customer starts updating their billing information on a Stunning payment page but then abandons the process?
Stunning addresses this with 'Abandonment Emails'. If a customer begins updating their billing information on one of the secure payment pages but gets distracted or leaves the page, the system will automatically send follow-up emails to encourage them to complete the update.
How does Stunning help prevent future failed payments before they even occur?
Stunning employs 'Pre-Dunning Emails' and attempts to automatically update expiring credit card information. If the automatic update is unsuccessful, it sends a series of emails to customers on your behalf, prompting them to update their billing details before a payment fails, thus maintaining cash flow.
If a customer's subscription is cancelled due to failed payments, and they later update their billing information, how does Stunning handle this?
Stunning provides 'Unpaid Reactivation' functionality. If a customer updates their billing information after being marked unpaid, Stunning can automatically reactivate their subscription and charge them for a configurable amount of past-due payments, bringing their account up to date. For subscriptions cancelled due to failed payments, Stunning notifies you when a customer updates their billing info, even if the subscription is no longer active, so you can follow up.
What kind of visibility does Stunning provide into the effectiveness of its recovery efforts?
Stunning offers detailed 'Recovery Stats' and 'Recovery Breakdowns'. You can see how much revenue has been recovered overall and monthly, track customers currently in the recovery process, and identify which specific recovery methods are performing best. This data can even be broken down to the plan level.
Source: stunning.co